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Dialogue: A Key Element of Enabling Control. The Case of a Network Public Organisation.

Additional Information
Le dialogue, élément central du contrôle capacitant. Le cas d'une organisation publique en réseau.
Enabling control
Enabling dialogue
Management control system
Public management
contrôle capacitant
dialogue capacitant
Management public
système demaîtrise de gestion
Language of Keywords: English; French
912910 Other provincial and territorial public administration
913910 Other local, municipal and regional public administration
911910 Other federal government public administration
921190 Other General Government Support
This qualitative study, based on the analysis of 54 semi-structured interviews and documents, interprets the implementation of a management control system through the enabling control model. The results reveal the importance of the notion of "dialogue" in enabling control. This case is based on a government agency called Cooperation that operates worldwide, and which from 2006 introduced a tailor-made system of management control. [ABSTRACT FROM AUTHOR]
Cette recherche qualitative, basée sur l'analyse de 54 entretiens semi-directifs et de documents, propose une piste d'interprétation de la mise en place d'un dispositif de contrôle de gestion en s'appuyant sur le modèle du contrôle capacitant. Les résultats révèlent l'importance de la notion de « dialogue » en contrôle capacitant. Elle porte sur l'organisation publique « Coopération », qui opère dans le monde entier, et a introduit un contrôle de gestion surmesure à partir de 2006. [ABSTRACT FROM AUTHOR]
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1Associate professor, University of Perpignan, Montpellier Research in Management
2Professor, Conservatoire national des arts et métiers (CNAM Paris), LIRSA EA4603