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E-service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away (Book).

  • Review
  • International Journal of Service Industry Management. 2004, Vol. 15 Issue 3, p327-328. 2p.
  • Reviews the book "E-Service: 24 Ways to Keep Your Customers--When the Competition Is Just a Click Away," by Ron Zemke and Tom Connellan.
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