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Advanced Search Results For "e-service quality dimensions"

1 - 10 of 14,599 results for
 "e-service quality dimensions"
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FROM SERVICE QUALITY TO E-SERVICE QUALITY: MEASUREMENT, DIMENSIONS AND MODEL.

Publication Type: Academic Journal

Source(s): Journal of Management Information & Decision Sciences; Feb2022, Vol. 25 Issue 1, p1-15, 15p

Abstract: Copyright of Journal of Management Information & Decision Sciences is the property of Jordan Whitney Enterprises, Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written...

Do E-Service Quality and Customer Satisfaction Affect Loyalty in E-Retailing? Evidence from Ghanaian Online Consumers

Publication Type: Academic Journal

Source(s): TIJAB (The International Journal of Applied Business), Vol 6, Iss 1, Pp 17-34 (2022)

Abstract: This present research investigates the role of e-service quality and customer satisfaction in loyalty creation among Ghanaian online consumers. 403 sample data were collected from Ghanaian consumers who shop on an online shopping platform. The findings...

Do E-Service Quality and Customer Satisfaction Affect Loyalty in E-Retailing? Evidence from Ghanaian Online Consumers.

Publication Type: Academic Journal

Source(s): International Journal of Applied Business (TIJAB). Apr2022, Vol. 6 Issue 1, p17-34. 18p.

Abstract: Penelitian ini menyelidiki peran kualitas layanan elektronik dan kepuasan pelanggan dalam penciptaan loyalitas di antara konsumen online Ghana. Empat ratus tiga sampel data dikumpulkan dari konsumen Ghana yang berbelanja di platform belanja online. Par...

The analysis of forming dimensions of e-service quality for online travel services

Publication Type: Academic Journal

Source(s): International Journal of Data and Network Science, Pp 239-244 (2021)

Abstract: The development of technology and information has influenced people's lifestyles in making purchases from conventional to online shopping. Research on online marketing has become an interest in academics and practitioners in recent years. Measurement f...

Quality in e-Government accounting services: A model of relationships between e-service quality dimensions and behaviors

Publication Type: Academic Journal

Source(s): Eurasian Journal of Business and Economics, Vol 12, Iss 23, Pp 63-78 (2019)

Abstract: The purpose of this study is to examine the relationship between perceptions held by accountants regarding the e-service quality dimensions of the e-government website in connection with their behavioral and praising intentions. Using the survey met...

The Effect of e-Service Quality Dimensions on Behavioral Intensions of Accountants: The moderating roles of Ease of use and Emotional benefits.

Publication Type: Academic Journal

Source(s): Journal of Accounting, Finance & Auditing Studies; 2022, Vol. 8 Issue 2, p124-148, 25p

Abstract: Copyright of Journal of Accounting, Finance & Auditing Studies is the property of Journal of Accounting, Finance & Auditing Studies and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's ex...

Moderation Effects of Cultural Dimensions on the Relationship between E-Service Quality and Satisfaction with Online Purchase.

Publication Type: Academic Journal

Source(s): Quality - Access to Success; Apr2017, Vol. 18 Issue 157, p55-60, 6p

Abstract: Copyright of Quality - Access to Success is the property of Romanian Society for Quality Assurance (SRAC) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. ...

A Study on E-service Quality Dimensions for Online Travel Agencies.

Publication Type: Conference

Source(s): MATEC Web of Conferences. 11/14/2018, Vol. 228, pN.PAG-N.PAG. 5p.

Authors:

E-service quality dimensions and customer satisfaction among users of automated saving platforms in a typical developing economy

Publication Type: Periodical

Source(s): World Review of Entrepreneurship, Management and Sustainable Development; 2022, Vol. 18 Issue: 1 p566-580, 15p

Abstract: This study assesses the nexus between e-SQ model and customer satisfaction among the users of automated saving platforms in Nigeria. In a bid to achieve this objective, survey research design and quota sampling were used as research design and sampling...

Customer Perspectives of E-service Quality in Indian Retail Banking Context.

Publication Type: Academic Journal

Source(s): Amity Business Review. Jan-Jun2019, Vol. 20 Issue 1, p55-56. 12p.

Authors:

Abstract: The purpose of this paper is to examine a multiple item scale (E-S-Qual) for measuring electronic service quality (e-service quality) of banking in India. This study makes an attempt to ascertain customers' perspectives of eservice quality as well as i...

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