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Advanced Search Results For "e-service quality dimensions"

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 "e-service quality dimensions"
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Do E-Service Quality and Customer Satisfaction Affect Loyalty in E-Retailing? Evidence from Ghanaian Online Consumers

Publication Type: Academic Journal

Source(s): TIJAB (The International Journal of Applied Business), Vol 6, Iss 1, Pp 17-34 (2022)

Abstract: This present research investigates the role of e-service quality and customer satisfaction in loyalty creation among Ghanaian online consumers. 403 sample data were collected from Ghanaian consumers who shop on an online shopping platform. The findings...

Quality in e-Government accounting services: A model of relationships between e-service quality dimensions and behaviors

Publication Type: Academic Journal

Source(s): Eurasian Journal of Business and Economics, Vol 12, Iss 23, Pp 63-78 (2019)

Abstract: The purpose of this study is to examine the relationship between perceptions held by accountants regarding the e-service quality dimensions of the e-government website in connection with their behavioral and praising intentions. Using the survey met...


Publication Type: Academic Journal

Source(s): Jurnal Manajemen dan Wirausaha, Vol 22, Iss 2, Pp 131-141 (2020)

Abstract: This study aims to examine the dimensions which determine the Website Quality and E-Service Quality in Small and Medium Enterprises (SMEs) in Indonesia. As one of the important determinant dimensions for website quality, E-Service Quality is specifical...

Evaluating the Impact of E-Service Quality on Customer Intention to Use Video Teller Machine Services

Publication Type: Academic Journal

Source(s): Journal of Open Innovation: Technology, Market and Complexity, Vol 8, Iss 167, p 167 (2022)

Abstract: Digital transformation has received increasing attention from organizations and businesses that want to remain competitive in the digital world. Many banks have increasingly been embracing electronic commerce by providing electronic banking (e-banking)...

E-Service Quality from Attributes to Outcomes: The Similarity and Difference between Digital and Hybrid Services

Publication Type: Academic Journal

Source(s): Journal of Open Innovation: Technology, Market and Complexity, Vol 6, Iss 143, p 143 (2020)

Abstract: Our research goal is to offer an e-service quality model based on experience and multidimensional quality and compare its applicability for e-services to find differences and similarities in consumer perceptions and behavioral intentions. Additionally,...

Measuring the Quality of Travel Agencies E - Service Application: Proposed A Model

Publication Type: Academic Journal

Source(s): İşletme Araştırmaları Dergisi, Vol 7, Iss 3, Pp 395-406 (2015)

Abstract: This study has been handled to a two dimensional e-service quality measurements, based on e-service quality measurement models in the literatüre, according to changing consumer demands. E-service quality models has been composed from two factors and se...

SAIS Service Quality and Student’s Satisfaction Towards the Implementation of Student Activity Information System (SAIS): The Moderating Role of SAIS Service Convenience

Publication Type: Academic Journal

Source(s): Foundations of Management, Vol 11, Iss 1, Pp 155-164 (2019)

Abstract: Student Activity Information System (SAIS) was developed with the aims to efficiently record the applications of student’s activity at the Faculty of Business and Management (FBM), Universiti Teknologi MARA (UiTM) Selangor, Malaysia and to assist the a...

Tailoring e-service quality through CRM.

Publication Type: Academic Journal

Source(s): Managing Service Quality; 2003, Vol. 13 Issue 6, p520-531, 12p


Abstract: Copyright of Managing Service Quality is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may pri...

The service quality and satisfaction of smart policing in the UAE

Publication Type: Academic Journal

Source(s): Cogent Business & Management, Vol 7, Iss 1 (2020)

Abstract: The purpose of this paper is to investigate the multidimensional constructs of smart policing service quality, and the impact of these dimension on the satisfaction levels of UAE residents. An online survey was conducted using a sample of 230 responden...


Publication Type: Academic Journal

Source(s): Benefit Jurnal Manajemen dan Bisnis, Vol 14, Iss 1, Pp 1-16 (2011)

Abstract: Electronic service (e-service) via a web channel is one of the options that many companies use to provide service and support to customers. E-service is becoming increasingly important not only in determining the success or failure of electronic commer...