Publication Type:Academic Journal

Source(s):Jurnal Manajemen Dan Kewirausahaan, Vol 10, Iss 1, Pp 24-34 (2022)

Abstract:These points of research to analyze the effect of e-service quality and e-trust on customer satisfaction and loyalty of internet banking users. The population in this research was Bank of Kaltimtara customers who had used internet banking services. The...

Publication Type:Academic Journal

Source(s):Management Analysis Journal, Vol 11, Iss 1, Pp 71-82 (2022)

Abstract:The purpose of this study was to test the influence of e-service quality, experiential marketing, trust, and satisfaction on repurchase intentions. The population in this study was Bukalapak consumers with a sample number of 98 respondents. Sampling me...

Publication Type:Academic Journal

Source(s):International Journal of Interactive Mobile Technologies. 2021, Vol. 15 Issue 18, p148-167. 20p.

Abstract:Purpose: The purpose of the study was to explore the developments in 'e-services and e-service quality' from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer software was used ...

Publication Type:Academic Journal

Source(s):Journal of Syntax Literate. jul2022, Vol. 7 Issue 7, p9838-9851. 14p.

Abstract:Setiap perusahaan tidak luput dari inovasi pada bidang teknologi dimana salah satunya adalah bidang ekonomi. Pada bidang ekonomi sendiri, terdapat inovasi yang bernama dompet digital merujuk pada ekonomi digital, yaitu inovasi berupa uang elektronik ya...

Publication Type:Academic Journal

Source(s):Jurnal Manajemen, Vol 13, Iss 1, Pp 133-149 (2022)

Abstract:Online travel agency business sector shows a contradiction that even though e-service quality is still a lot of complaints, it has no effect on e-customer satisfaction. This study aims to analyze the direct effect of E-Service Quality on e-customer loy...

Publication Type:Academic Journal

Source(s):Gadjah Mada International Journal of Business, Vol 24, Iss 1, Pp 56-81 (2022)

Abstract:The purpose of this study is to develop new knowledge related to innovation in e-commerce, which we call e-commerce innovation, and how its impact on customer satisfaction and loyalty, together with e-service quality, in the context of an online shop i...

Publication Type:Academic Journal

Source(s):International Journal of Interactive Mobile Technologies, Vol 15, Iss 18, Pp 148-167 (2021)

Abstract:The purpose of the study was to explore the developments in ‘e-services and e-service quality’ from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer soft-ware was used to analy...

Publication Type:Academic Journal

Source(s):Revista de Direito, Estado e Telecomunicações. May2022, Vol. 14 Issue 1, p1-19. 19p.

Abstract:[Purpose] The purpose of this study is to determine the benefits of e-services, both for a government agency and for citizens in terms of efficiency, derived from the digitalization of one of its processes. [Methodology/Approach/Design] A case study is...

Publication Type:Academic Journal

Source(s):International Journal of Research In Business and Social Science, Vol 10, Iss 6, Pp 56-62 (2021)

Abstract:The amount of e-wallet providers in Indonesia is so many, so there is intense competition between each e-wallet provider. The tighter competition for e-wallet, makes users not only loyal to one type of e-wallet and makes users switch brands or provider...

Publication Type:Academic Journal

Source(s):Jurnal Aplikasi Manajemen, Vol 19, Iss 4 (2021)

Abstract:This research measured the effect of e-service quality on e-consumer satisfaction which has an impact on repurchase intention. This research aims to describe how the e-service quality conducted by e-commerce, named Bukalapak, affected e-consumer satisf...