Advanced Search Results For "e-services"
E-Services: Implementation of Digital-Based Public Services in The 4.0 Era.
Publication Type: Academic Journal
Source(s): Athena: Journal of Social, Culture & Society. Jul2023, Vol. 1 Issue 3, p87-92. 6p.
Abstract: Globalization has numerous significant impacts that have an effect on people's lives. One of these impacts is the advancement of information and communication technology, which has many promising benefits, such as time efficiency, speedy delivery of in...
E-service quality and customer loyalty in the e-commerce market, South West, Nigeria: Post-COVID-19
Publication Type: Academic Journal
Source(s): Innovative Marketing, Vol 19, Iss 3, Pp 114-122 (2023)
Abstract: In today’s fiercely competitive e-commerce arena, online service providers are compelled to focus on improving quality service delivery to remain competitive. The e-commerce market in Nigeria has experienced low patronage due to factors such as establi...
The Effect of E-CRM Implementation and E-Service Quality on Corporate Image and Customer Satisfaction and Its Impact on Customer Loyalty
Publication Type: Academic Journal
Source(s): Profit: Jurnal Administrasi Bisnis, Vol 17, Iss 2, Pp 167-179 (2023)
Abstract: The purpose of this study is to explain and analyze the effect of e-CRM and e-service quality on corporate image and customer satisfaction and their impact on customer loyalty. Competition in the business world to get maximum profit every company is al...
Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction
Publication Type: Academic Journal
Source(s): Future Business Journal, Vol 9, Iss 1, Pp 1-12 (2023)
Abstract: Abstract This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services in...
THE EFFECT OF E-SERVICE QUALITY ON THE COMPETITIVE ADVANTAGES OF TOURISM AND HOTEL BUSINESSES IN THAILAND
Publication Type: Academic Journal
Source(s): Geo Journal of Tourism and Geosites, Vol 47, Iss 2, Pp 363-369 (2023)
Abstract: In recent yeats, technological advancement has become a crucial factor for businesses’ survival. Traditional business models and processes have been modified and integrated with technology to enable competitive business operations. Consequently, the ...
The Impact of E-service Quality on E-loyalty and Revisit Intention through the Mediating Role of E-satisfaction and E-trust
Publication Type: Academic Journal
Source(s): African Journal of Hospitality, Tourism and Leisure, Vol 12, Iss 2, Pp 555-573 (2023)
Abstract: Business providers are always concerned about maintaining and increasing customer satisfaction and trust because they are crucial for positive word of mouth, revisit intentions, and loyalty, which are necessary for long-term success in today's customer...
Gaining User Satisfaction of KAI-Access: E‐Service Quality Dimensions as Antecedent Through E‐Trust
Publication Type: Academic Journal
Source(s): APMBA (Asia Pacific Management and Business Application), Vol 11, Iss 3, Pp 363-378 (2023)
Abstract: BUMN (Indonesian State Owned Company) companies participating in the development of the digital industry are PT. KAI (Indonesian Railways Companies). In 2014, PT. KAI launched an official mobile application to make it easier for users to find informati...
The Role of Communication on The Quality of E-Services and Food Quality: The Case of Online Food Delivery.
Publication Type: Academic Journal
Source(s): International Journal of Interactive Mobile Technologies. 2023, Vol. 17 Issue 13, p148-167. 20p.
Abstract: The trend of online food delivery is booming in developing and emerging countries and COVID-19 has made it further under the spot. Now, it is the time for marketers and owners of restaurants to develop effective marketing strategies. Therefore, this re...
Do e-service quality and e-recovery service quality affect e-satisfaction? A study on mobile banking users
Publication Type: Academic Journal
Source(s): Journal of Enterprise and Development, Vol 5, Iss Special Issue 1 (2023)
Abstract: Purpose — This study aims to analyze the roles of e-service quality and e-recovery service quality on e-satisfaction in the mobile banking app. Method — The research method was conducted quantitatively using a descriptive-analytic method and verificati...
The effect of e-service quality on e-loyalty of Islamic banking customers: Does e-satisfaction act as mediator?
Publication Type: Academic Journal
Source(s): Jurnal Ekonomi dan Keuangan Islam, Vol 9, Iss 2 (2023)
Abstract: Purpose – This study aims to measure and analyze the mediating role of e-satisfaction on the effect of e-service quality on e-loyalty of the customers of Bank Syariah Indonesia (BSI) in Banda Aceh, Indonesia. Methodology – This study gathered the prima...