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The Effect of E-Service Quality and E-Trust on Customer Loyalty and Mediating Customer Satisfaction of Internet Banking Users
Publication Type:Academic Journal
Source(s):Jurnal Manajemen Dan Kewirausahaan, Vol 10, Iss 1, Pp 24-34 (2022)
Abstract:These points of research to analyze the effect of e-service quality and e-trust on customer satisfaction and loyalty of internet banking users. The population in this research was Bank of Kaltimtara customers who had used internet banking services. The...
Improving Satisfaction and Loyalty of Online Shop Customer Based on E-Commerce Innovation and E-Service Quality
Publication Type:Academic Journal
Source(s):Gadjah Mada International Journal of Business, Vol 24, Iss 1, Pp 56-81 (2022)
- Authors:
- Sarli Rahman
- Fadrul Fadrul
- Mujtaba M Momin
Abstract:The purpose of this study is to develop new knowledge related to innovation in e-commerce, which we call e-commerce innovation, and how its impact on customer satisfaction and loyalty, together with e-service quality, in the context of an online shop i...
E-SERVICE QUALITY, CUSTOMER SATISFACTION, AND REPURCHASE INTENTION: ANALYZING THE IMPACT ON E-COMMERCE PLATFORM
Publication Type:Academic Journal
Source(s):Jurnal Aplikasi Manajemen, Vol 19, Iss 4 (2021)
Abstract:This research measured the effect of e-service quality on e-consumer satisfaction which has an impact on repurchase intention. This research aims to describe how the e-service quality conducted by e-commerce, named Bukalapak, affected e-consumer satisf...
THE INFLUENCE OF E-SERVICE QUALITY AND E-RECOVERY TOWARDS REPURCHASE INTENTION ON ONLINE SHOP IN SURABAYA: THE MEDIATING ROLE OF CUSTOMER LOYALTY [PENGARUH KUALITAS E-SERVICE DAN E-RECOVERY TERHADAP NIAT PEMBELIAN ULANG DI TOKO ONLINE DI SURABAYA: PERAN LOYALITAS NASABAH SEBAGAI VARIABEL MEDIASI]
Publication Type:Academic Journal
Source(s):DeReMa (Development Research of Management): Jurnal Manajemen, Vol 15, Iss 2, Pp 209-226 (2020)
Abstract:The aim of this study is to determine whether E-Service Quality and E-Recovery influences repurchase intention in online stores in Surabaya by using customer loyalty as a mediator. This research was conducted from January 2020 to May 2020. The research...
Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality
Publication Type:Academic Journal
Source(s):Cogent Business & Management, Vol 9, Iss 1 (2022)
- Authors:
- Tantri Yanuar Rahmat Syah
- Dora Olivia
Abstract:Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence cu...
Decision-Making Strategy for Digital Transformation: A Two-Year Analytical Study and Follow-Up Concerning Innovative Improvements in University e-Services
Publication Type:Academic Journal
Source(s):Journal of Theoretical and Applied Electronic Commerce Research, Vol 17, Iss 8, Pp 138-164 (2022)
- Authors:
- Hani Brdesee
- Wafaa Alsaggaf
Abstract:Universities worldwide strive to provide the best student services possible, particularly those that support student achievements and career goals. Therefore, academic advising continues to be a significant part of the student experience, one which uni...
THE DETERMINANT OF WEBSITE QUALITY AND E- SERVICE QUALITY AT SME IN INDONESIA
Publication Type:Academic Journal
Source(s):Jurnal Manajemen dan Wirausaha, Vol 22, Iss 2, Pp 131-141 (2020)
- Authors:
- Tatik Suryani
- Abu Amar Fauzi
- Moch Nurhadi
Abstract:This study aims to examine the dimensions which determine the Website Quality and E-Service Quality in Small and Medium Enterprises (SMEs) in Indonesia. As one of the important determinant dimensions for website quality, E-Service Quality is specifical...
Membangun e-Loyality dan e-Satisfaction Melalui e-Service Quality Pengguna Goride Kota Semarang
Publication Type:Academic Journal
Source(s):JKBM (Jurnal Konsep Bisnis dan Manajemen), Vol 6, Iss 2, Pp 240-255 (2020)
- Authors:
- Sri Suprapti
- Suparmi Suparmi
Abstract:This study aims to analyze the direct and indirect effects of E-Service Quality on E-Loyalty, and the effect of E-Satisfaction o E-Loyalty on the use of Goride in the city of Semarang. The population in this study is GoRide users in the city of Semaran...
Digital Transformation and Strategy in the Banking Sector: Evaluating the Acceptance Rate of E-Services
Publication Type:Academic Journal
Source(s):Journal of Open Innovation: Technology, Market and Complexity, Vol 7, Iss 204, p 204 (2021)
Abstract:Digital transformation in the banking sector is a continuous process that affects both the external and internal environment by redesigning internal processes and existing methods. There are many reasons that digital transformation takes place, such as...
The Role of E-Satisfaction in Mediating the Effect of E-Service Quality and E-WOM on E-loyalty on Online Marketplace Customers in Denpasar, Bali, Indonesia
Publication Type:Academic Journal
Source(s):Management and Economics Research Journal, Vol 6, Pp 1-7 (2020)
Abstract:This research is motivated by the convenience for consumers to move from an online site to another online site when shopping online. This makes consumers vulnerable to switching to other online shopping sites. This study aims to determine the role of e...