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Effect of e-service quality on customer engagement behavior in community e-commerce
Publication Type: Academic Journal
Source(s): Frontiers in Psychology, Vol 13 (2022)
Abstract: Customer engagement behavior is a critical success factor for community e-commerce. While many community e-commerce websites are currently improving service quality to enhance customer engagement behavior, little is known about how such e-services affe...
Value Orientations and Institutional Trust as Contributors to the Adoption of Online Services in Youth: A Cross-Country Comparison
Publication Type: Academic Journal
Source(s): Frontiers in Psychology, Vol 13 (2022)
Abstract: Internet usage data from around the globe show that adolescents are the most frequent Internet users, but mostly for leisure activities and maintaining social contacts. In the present study, we focused on Internet use for e-services, which could improv...
E-service quality as antecedent to e-satisfactionThe moderating effect of culture.
Publication Type: Academic Journal
Source(s): Online Information Review. 2012, Vol. 36 Issue 2, p157-174. 18p.
Abstract: Purpose – The purpose of this paper is to analyse the influence of culture on the relationship between each of the dimensions of e-service quality and satisfaction with a web site involving purchase of a tourism service. Design/methodology/approach – A...
e-Banking Adoption: An Opportunity for Customer Value Co-creation
Publication Type: Academic Journal
Source(s): Frontiers in Psychology, Vol 11 (2021)
Abstract: The development of information and communication technologies offers innovative opportunities to establish business strategies focused on customer value co-creation. This situation is especially notable in the banking industry. e-Banking activities can...
TAM's Application: E-service Quality Study in Online Apparel Store.
Publication Type: Conference
Source(s): 2012 13th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking & Parallel/Distributed Computing; 1/ 1/2012, p368-373, 6p
Abstract: Copyright of 2012 13th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking & Parallel/Distributed Computing is the property of IEEE and its content may not be copied or emailed to multiple sites or posted to a lis...
Identifying Outbound Tourism Visitors by Using E-Services Behavioral and Psychological Markers.
Publication Type: Conference
Source(s): 2012 IEEE/ACIS 11th International Conference on Computer & Information Science; 1/ 1/2012, p295-299, 5p
Abstract: Copyright of 2012 IEEE/ACIS 11th International Conference on Computer & Information Science is the property of IEEE and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written pe...
A&E services at 'breaking point'.
Publication Type: Academic Journal
Source(s): Emergency Nurse. Jun2016, Vol. 24 Issue 3, p9-9. 2/3p.
Abstract: The article cites warnings that emergency departments (EDs) may be at risk of being overwhelmed unless something changes after official figures revealed that the past 12 months in England were the busiest ever and that working in pressured environments...
CITIZEN PREFERENCES TOWARD E-GOVERNMENT CITY PORTALS - AN EMPIRICAL ANALYSIS OF FULL ONLINE, MOBILE AND SOCIAL MEDIA SERVICES.
Publication Type: Academic Journal
Source(s): International Public Management Review; 2016, Vol. 17 Issue 1, p1-19, 19p
Abstract: Copyright of International Public Management Review is the property of International Public Management Network and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permiss...
Relationship between e-servicescape and purchase intention among heavy and light internet users.
Publication Type: Academic Journal
Source(s): Internet Research. 2018, Vol. 28 Issue 2, p333-350. 18p.
Abstract: Purpose Previous studies of e-servicescapes have considered general internet consumers as the main research subjects; however, some studies have argued that heavy users are the main sources of consumption. Understanding heavy user’s consumption traits ...
Antecedents of Perceived Quality in the Context of Internet Retail Stores.
Publication Type: Academic Journal
Source(s): Journal of Marketing Management; Sep2005, Vol. 21 Issue 7-8, p669-700, 32p, 1 Diagram, 8 Charts
Abstract: Copyright of Journal of Marketing Management is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, downlo...