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Advanced Search Results For "e-services"

1 - 10 of 104 results for
 "e-services"
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Interaction of E-Service Quality, Experiential Marketing, Trust, and Satisfaction on Repurchase Intention

Publication Type:Academic Journal

Source(s):Management Analysis Journal, Vol 11, Iss 1, Pp 71-82 (2022)

Abstract:The purpose of this study was to test the influence of e-service quality, experiential marketing, trust, and satisfaction on repurchase intentions. The population in this study was Bukalapak consumers with a sample number of 98 respondents. Sampling me...

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The effect of e-service quality on e-loyalty mediated by e-trust and brand image variables

Publication Type:Academic Journal

Source(s):International Journal of Research In Business and Social Science, Vol 10, Iss 6, Pp 56-62 (2021)

Abstract:The amount of e-wallet providers in Indonesia is so many, so there is intense competition between each e-wallet provider. The tighter competition for e-wallet, makes users not only loyal to one type of e-wallet and makes users switch brands or provider...

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The effect of e-service quality on user satisfaction and loyalty in accessing e-government information

Publication Type:Academic Journal

Source(s):International Journal of Data and Network Science, Vol 6, Iss 3, Pp 945-952 (2022)

Abstract:Digitization has had a profound impact on changing consumer behavior and the reorientation of online services by service providers in both the public and private sectors. This includes the use of information and communication technology and the interne...

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The differential impacts of customer commitment dimensions on loyalty in the banking sector in Jordan: Moderating the effect of e-service quality

Publication Type:Academic Journal

Source(s):International Journal of Data and Network Science, Vol 6, Iss 2, Pp 315-324 (2022)

Abstract:The current research scrutinizes the relationship between the three model commitment components (affective, normative, and calculative commitment) and their various influences on customer loyalty. This is particularly in the banking sector setting in J...

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The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty

Publication Type:Academic Journal

Source(s):International Journal of Data and Network Science, Vol 6, Iss 2, Pp 477-486 (2022)

Abstract:This study aims to determine the effect of e-service quality on customer e-satisfaction, the effect of e-trust on customer e-satisfaction, the effect of e-service quality on customer e-loyalty, the effect of e-trust on customer e-loyalty and finally, t...

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DEVELOPING THE APPROACH OF E-SERVICES PROVIDING IN TERMS OF DECENTRALIZATION REFORM IN PUBLIC ADMINISTRATION SYSTEM OF UKRAINE

Publication Type:Academic Journal

Source(s):Three Seas Economic Journal, Vol 1, Iss 4, Pp 13-17 (2020)

Abstract:The purpose of the paper is to describe the approach of e-services providing in Ukraine in terms of decentralization reform. Methodology. We suggest describing the approach of e-services providing. According to the subject of description, methodology c...

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Consumer evaluations of e-services: A perceived risk perception in financial institutions

Publication Type:Academic Journal

Source(s):Ekonomski Vjesnik, Vol 35, Iss 1, Pp 113-123 (2022)

Abstract:Purpose: This research integrates the perceived risk theory and the technology acceptance model to identify the consumer’s perception of risk toward electronic banking services. The main purpose of this research is to see how consumers perceive risk an...

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The importance of e-service quality in the livestreaming music concert business

Publication Type:Academic Journal

Source(s):Cogent Social Sciences, Vol 8, Iss 1 (2022)

Abstract:The live music concert business was one of the economic sectors most affected by mandatory quarantine and social restrictions due to COVID-19. The quarantine forced this industry to reinvent itself through digital communication, to be able to continue ...

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Traditions and future of public administration in the field of e-services development

Publication Type:Academic Journal

Source(s):Journal of Modern Science, Vol 44, Iss 1, Pp 269-284 (2020)

Abstract:Objectives The main purpose of the work is to bring the recipient closer to tradition and to develop e-services provided by public administration. The services for the provision of services by means of electronic communication, which are an increasingl...

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Customer Engagement in Higher Education: How Important the Role of Social Media Marketing, E-Service Quality, and E-Satisfaction for Generation Z Students?

Publication Type:Academic Journal

Source(s):Journal the Winners, Vol 22, Iss 1 (2021)

Abstract:The goal of the research was to examine the effect of social media marketing, e-service quality, and e-satisfaction on customer engagement. The research was conducted at Bina Nusantara University (Binus) with a sample of 100 students from Generation Z ...

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