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Advanced Search Results For "e-services"

1 - 10 of 116 results for
 "e-services"
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The importance of e-service quality in the livestreaming music concert business

Publication Type:Academic Journal

Source(s):Cogent Social Sciences, Vol 8, Iss 1 (2022)

Abstract:The live music concert business was one of the economic sectors most affected by mandatory quarantine and social restrictions due to COVID-19. The quarantine forced this industry to reinvent itself through digital communication, to be able to continue ...

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The Role of E-Satisfaction in Mediating the Effect of E-Service Quality and E-WOM on E-loyalty on Online Marketplace Customers in Denpasar, Bali, Indonesia

Publication Type:Academic Journal

Source(s):Management and Economics Research Journal, Vol 6, Pp 1-7 (2020)

Abstract:This research is motivated by the convenience for consumers to move from an online site to another online site when shopping online. This makes consumers vulnerable to switching to other online shopping sites. This study aims to determine the role of e...

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Measuring the Mediating Roles of E-Trust and E-Satisfaction in the Relationship between E-Service Quality and E-Loyalty: A Structural Modeling Approach.

Publication Type:Academic Journal

Source(s):Mathematics (2227-7390). Jul2022, Vol. 10 Issue 13, p2328-N.PAG. 15p.

Abstract:Despite a plethora of research studies on service quality, in general, and electronic (e) service quality, in particular, studies often focus on either understating the dimensions of e-service quality or its direct relationship with other variables suc...

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The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty.

Publication Type:Academic Journal

Source(s):International Journal of Data & Network Science; 2022, Vol. 6 Issue 2, p477-485, 9p

Abstract:Copyright of International Journal of Data & Network Science is the property of Growing Science and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, u...

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Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery.

Publication Type:Academic Journal

Source(s):Journal of Theoretical & Applied Electronic Commerce Research; Jan2018, Vol. 13 Issue 1, p26-38, 13p

Abstract:Copyright of Journal of Theoretical & Applied Electronic Commerce Research is the property of MDPI and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However...

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Conceptualization and assessment of E-service quality for luxury brands.

Publication Type:Academic Journal

Source(s):Service Industries Journal; Mar2020, Vol. 40 Issue 5, p436-470, 35p, 5 Diagrams, 4 Charts

Abstract:Copyright of Service Industries Journal is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, o...

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Drivers of E-Loyalty in E-Recruitment: The Role of E-Service Quality, E-Satisfaction, and E-Trust in Jordan, an Emerging Market.

Publication Type:Academic Journal

Source(s):Journal of Electronic Commerce in Organizations; Apr-Jun2021, Vol. 19 Issue 2, p1-17, 17p

Abstract:Copyright of Journal of Electronic Commerce in Organizations is the property of IGI Global, Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, ...

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The Moderating Role of Website Familiarity in the Relationships Between e-Service Quality, e-Satisfaction and e-Loyalty.

Publication Type:Academic Journal

Source(s):Journal of Internet Commerce. October-Dec2019, Vol. 18 Issue 4, p369-394. 26p. 1 Diagram, 4 Charts.

Abstract:Intense competition drives e-tailers to search for radically new ways to maintain and increase their market share. Drawing on Bagozzi's (1992) appraisal → affective response → behavior framework, this study highlights the need, and develops a framework...

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HUBUNGAN E-SERVICE QUALITY DAN E-LOYALTY DENGAN E-SATISFACTION PADA KONSUMEN GO-JEK DAN GRAB DI KOTA SEMARANG. (Indonesian)

Publication Type:Academic Journal

Source(s):Sosiohumaniora; Nov2019, Vol. 21 Issue 3, p237-246, 10p

Abstract:Copyright of Sosiohumaniora is the property of Sosiohumaniora and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email...

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İlişkisel ve Teknolojik Kaynakların E-Sadakat Üzerine Etkisi: Kamu ve Özel Banka Müşterileri Üzerinde Bir İnceleme (The Impact of Relational and Technological Resources on E-Loyalty: A Study on Public and Private Bank Customers)

Publication Type:Academic Journal

Source(s):İşletme Araştırmaları Dergisi, Vol 12, Iss 2, Pp 1334-1346 (2020)

Abstract:Amaç – Bu araştırma; ilişkisel ve teknolojik kaynakların e-sadakat üzerindeki etkilerini özel ve kamu banka çalışanları üzerinde incelemek amacıyla gerçekleştirilmiştir. Yöntem – Amaç doğrultusunda hazırlanan anket formu, 2019 yılı içerisinde Niğde i...

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