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Advanced Search Results For "e-services"

1 - 10 of 13 results for
 "e-services"
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Do E-Service Quality and Customer Satisfaction Affect Loyalty in E-Retailing? Evidence from Ghanaian Online Consumers

Publication Type: Academic Journal

Source(s): TIJAB (The International Journal of Applied Business), Vol 6, Iss 1, Pp 17-34 (2022)

Abstract: This present research investigates the role of e-service quality and customer satisfaction in loyalty creation among Ghanaian online consumers. 403 sample data were collected from Ghanaian consumers who shop on an online shopping platform. The findings...

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Interaction of E-Service Quality, Experiential Marketing, Trust, and Satisfaction on Repurchase Intention

Publication Type: Academic Journal

Source(s): Management Analysis Journal, Vol 11, Iss 1, Pp 71-82 (2022)

Abstract: The purpose of this study was to test the influence of e-service quality, experiential marketing, trust, and satisfaction on repurchase intentions. The population in this study was Bukalapak consumers with a sample number of 98 respondents. Sampling me...

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How chatbot e-services motivate communication credibility and lead to customer satisfaction: The perspective of Thai consumers in the apparel retailing context

Publication Type: Academic Journal

Source(s): Innovative Marketing, Vol 18, Iss 3, Pp 15-27 (2022)

Abstract: Many apparel retailing brands use e-service marketing tools such as a chatbot (a system that is available 24 hours a day, 7 days a week) to increase their competitive advantage in today’s world of digitalization. During the COVID-19 pandemic, chatbots ...

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The Impact of ‘Compulsory’ Shifting to Use e-Services during COVID-19 Pandemic Restrictions Period on e-Services Users’ Future Attitude and Intention 'Case Study of Central European Countries/Visegrád Group (V4)'

Publication Type: Academic Journal

Source(s): Sustainability, Vol 14, Iss 9935, p 9935 (2022)

Abstract: This study takes advantage of COVID-19 experience in regards of ‘compulsory’ shifting toward using e-services to evaluate Central European countries’ citizens’ future attitude and intention to keep using e-services after COVID-19 pandemic precautionary...

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Pengaruh E-Service Quality Dan E-Trust Terhadap Kepuasan Pelanggan Pengguna Moda Transportasi Grab di Tangerang Selatan

Publication Type: Academic Journal

Source(s): J-MKLI (Jurnal Manajemen dan Kearifan Lokal Indonesia), Vol 2, Iss 1, Pp 54-61 (2018)

Abstract: In this research used survey method, that is to explain influence between independent variable that is electronic service quality and electronic trust to dependent variable that is customer satisfaction and explain relation between variable. The popula...

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The Effect of VAT e-Service Quality on Taxpayers’ Satisfaction in Iran

Publication Type: Academic Journal

Source(s): Journal of Information Technology Management, Vol 9, Iss 1, Pp 83-102 (2017)

Abstract: The design of e-government websites with improper service quality is one of the common problems in the contemporary era. Users’ perceptions of e-service quality are affected by their perceived service content and delivery quality. In this study, based ...

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Customer retention through service quality and satisfaction: using hybrid SEM-neural network analysis approach

Publication Type: Academic Journal

Source(s): Heliyon, Vol 8, Iss 9, Pp e10570- (2022)

Abstract: Mobile commerce is a developing phenomenon, youth worldwide utilising the platform that provides flexibility, ease, and convenience of online shopping through mobile devices. The study investigates the influence of mobile commerce service quality dimen...

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How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

Publication Type: Academic Journal

Source(s): Journal of Business Economics and Management, Vol 20, Iss 3 (2019)

Abstract: The online fashion and textile sector is growing in recent years, becoming one of the online sectors with the highest volume of business. However, the bibliography on e-service quality and its consequences in this sector has been underdeveloped in the ...

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Exploring Service Quality among Online Sharing Economy Platforms from an Online Media Perspective

Publication Type: Academic Journal

Source(s): Sustainability, Vol 11, Iss 13, p 3690 (2019)

Abstract: The sharing economy has become a new socioeconomic activity that allows the co-creation, production, distribution and consumption of goods and services between individuals, driven by Web 2.0 and e-word of mouth. How these online platforms communicate t...

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La fidélisation des clients internautesà l’égard du service en ligne : une approche par la qualité

Publication Type: Academic Journal

Source(s): Revue Marocaine de Recherche en Management et Marketing, Vol 1, Iss 12, Pp 1-16 (2012)

Abstract: Les activités de service constituent un domaine large en matière de la recherche scientifique. Le commerce électronique est un service en ligne et une activité récente, cependant il a pris son envol pour occuper une place importante dans le champ de se...

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