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Advanced Search Results For "e-services"

1 - 10 of 530 results for
 "e-services"
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Do E-Service Quality and Customer Satisfaction Affect Loyalty in E-Retailing? Evidence from Ghanaian Online Consumers

Publication Type: Academic Journal

Source(s): TIJAB (The International Journal of Applied Business), Vol 6, Iss 1, Pp 17-34 (2022)

Abstract: This present research investigates the role of e-service quality and customer satisfaction in loyalty creation among Ghanaian online consumers. 403 sample data were collected from Ghanaian consumers who shop on an online shopping platform. The findings...

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Interaction of E-Service Quality, Experiential Marketing, Trust, and Satisfaction on Repurchase Intention

Publication Type: Academic Journal

Source(s): Management Analysis Journal, Vol 11, Iss 1, Pp 71-82 (2022)

Abstract: The purpose of this study was to test the influence of e-service quality, experiential marketing, trust, and satisfaction on repurchase intentions. The population in this study was Bukalapak consumers with a sample number of 98 respondents. Sampling me...

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Do E-Service Quality and Customer Satisfaction Affect Loyalty in E-Retailing? Evidence from Ghanaian Online Consumers.

Publication Type: Academic Journal

Source(s): International Journal of Applied Business (TIJAB). Apr2022, Vol. 6 Issue 1, p17-34. 18p.

Abstract: Penelitian ini menyelidiki peran kualitas layanan elektronik dan kepuasan pelanggan dalam penciptaan loyalitas di antara konsumen online Ghana. Empat ratus tiga sampel data dikumpulkan dari konsumen Ghana yang berbelanja di platform belanja online. Par...

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The Impact of ‘Compulsory’ Shifting to Use e-Services during COVID-19 Pandemic Restrictions Period on e-Services Users’ Future Attitude and Intention 'Case Study of Central European Countries/Visegrád Group (V4)'

Publication Type: Academic Journal

Source(s): Sustainability, Vol 14, Iss 9935, p 9935 (2022)

Abstract: This study takes advantage of COVID-19 experience in regards of ‘compulsory’ shifting toward using e-services to evaluate Central European countries’ citizens’ future attitude and intention to keep using e-services after COVID-19 pandemic precautionary...

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How chatbot e-services motivate communication credibility and lead to customer satisfaction: The perspective of Thai consumers in the apparel retailing context

Publication Type: Academic Journal

Source(s): Innovative Marketing, Vol 18, Iss 3, Pp 15-27 (2022)

Abstract: Many apparel retailing brands use e-service marketing tools such as a chatbot (a system that is available 24 hours a day, 7 days a week) to increase their competitive advantage in today’s world of digitalization. During the COVID-19 pandemic, chatbots ...

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The Impact of 'Compulsory' Shifting to Use e-Services during COVID-19 Pandemic Restrictions Period on e-Services Users' Future Attitude and Intention "Case Study of Central European Countries/Visegrád Group (V4)".

Publication Type: Academic Journal

Source(s): Sustainability (2071-1050); Aug2022, Vol. 14 Issue 16, p9935-9935, 17p

Abstract: Copyright of Sustainability (2071-1050) is the property of MDPI and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or ema...

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The Study of Perceived Risk and E-Service Convenience Towards Satisfaction and Trust of Online Academic Users in Indonesia.

Publication Type: Academic Journal

Source(s): International Journal of Media & Information Literacy. Dec2021, Vol. 6 Issue 2, p387-395. 9p.

Abstract: The modernization in information technology (IT) has influenced the changes in the education industry. IT Utilization has provided users with many benefits. There are issues of security and privacy arising. This exploration examines the perceived risk ...

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Pengaruh E-Service Quality Dan E-Trust Terhadap Kepuasan Pelanggan Pengguna Moda Transportasi Grab di Tangerang Selatan

Publication Type: Academic Journal

Source(s): J-MKLI (Jurnal Manajemen dan Kearifan Lokal Indonesia), Vol 2, Iss 1, Pp 54-61 (2018)

Abstract: In this research used survey method, that is to explain influence between independent variable that is electronic service quality and electronic trust to dependent variable that is customer satisfaction and explain relation between variable. The popula...

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The Effect of VAT e-Service Quality on Taxpayers’ Satisfaction in Iran

Publication Type: Academic Journal

Source(s): Journal of Information Technology Management, Vol 9, Iss 1, Pp 83-102 (2017)

Abstract: The design of e-government websites with improper service quality is one of the common problems in the contemporary era. Users’ perceptions of e-service quality are affected by their perceived service content and delivery quality. In this study, based ...

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The role of E-service quality in shaping online meeting platforms: a case study from higher education sector.

Publication Type: Academic Journal

Source(s): Journal of Applied Research in Higher Education; 2021, Vol. 13 Issue 5, p1436-1463, 28p

Abstract: Copyright of Journal of Applied Research in Higher Education is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission....

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