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Advanced Search Results For "e-services"

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 "e-services"
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ENHANCEMENT OF E-SERVICE QUALITY, WORD OF MOUTH, AND CORPORATE IMAGE TOWARDS THE USE OF MOBILE BANKING IN INDONESIAN SHARIA BANK KENDARI BRANCH, INDONESIA

Publication Type: Academic Journal

Source(s): Russian Journal of Agricultural and Socio-Economic Sciences, Vol 132, Iss 12, Pp 73-80 (2022)

Abstract: This study is to examine and analyze empirically the effect of E-Service Quality, Word Of Mouth and Corporate Image on Customer Decisions in Using Mobile Banking at Bank Syariah Indonesia Kendari Branch. This research is an explanatory research that ai...

E-Service Quality Assessment According to Hierarchical Service Quality Models

Publication Type: Academic Journal

Source(s): Management Systems in Production Engineering, Vol 30, Iss 4, Pp 311-318 (2022)

Authors:

Abstract: E-commerce is becoming more and more popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide its services via the Internet is suffering heavy losses. Online shopping is largely different from trad...

EDUCATIONAL E-SERVICES AND STUDENT SATISFACTION IN NIGERIAN PUBLIC UNIVERSITIES.

Publication Type: Academic Journal

Source(s): Journal of Public Administration, Finance & Law. 2022, Issue 26, p279-297. 19p.

Authors:

Abstract: This study sought to investigate educational e-services and student satisfaction in Nigerian universities using the University of Abuja as case study. The study's objectives were to identify the implementation of educational e-services; impact of e-ser...

E-Service Quality Pada Pelayanan Kependudukan Elektronik Alpukat Betawi Pemerintah Provinsi DKI Jakarta

Publication Type: Academic Journal

Source(s): Publisia (Jurnal Ilmu Administrasi Publik), Vol 7, Iss 2, Pp 174-187 (2022)

Abstract: Alpukat Betawi is an electronic public service provided to facilitate population administration services in the DKI Jakarta Province. However, not all electronic services have good service quality. This can be seen from some problems such as systems th...

The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce

Publication Type: Academic Journal

Source(s): International Journal of Research In Business and Social Science, Vol 11, Iss 6, Pp 600-608 (2022)

Abstract: This study focuses on the quality of electronic services and consumer confidence in increasing customer loyalty through consumer satisfaction. This study aims to determine and analyze the effect of e-service quality and customer experience of trust on ...

Implementation of e-service quality by front office department in increasing guest satisfaction at Movenpick Resort & Spa Jimbaran Bali

Publication Type: Academic Journal

Source(s): Journal of Applied Sciences in Travel and Hospitality, Vol 5, Iss 2, Pp 88-97 (2022)

Abstract: This study was conducted to determine the implementation of e-service quality by the front office department to guest satisfaction and to determine the percentage of guest satisfaction with e-service quality by the front office department at Mevenpick ...

Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality

Publication Type: Academic Journal

Source(s): Cogent Business & Management, Vol 9, Iss 1 (2022)

Abstract: Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence cu...

The importance of e-service quality in the livestreaming music concert business

Publication Type: Academic Journal

Source(s): Cogent Social Sciences, Vol 8, Iss 1 (2022)

Abstract: The live music concert business was one of the economic sectors most affected by mandatory quarantine and social restrictions due to COVID-19. The quarantine forced this industry to reinvent itself through digital communication, to be able to continue ...

PENGARUH E-SERVICE QUALITY, KESADARAN MEREK, KEPERCAYAAN, WORD OF MOUTH, DAN KEPUASAN TERHADAP LOYALITAS PELANGGAN

Publication Type: Academic Journal

Source(s): Jurnal Ilmiah Bisnis dan Ekonomi Asia, Vol 16, Iss 2, Pp 229-240 (2022)

Abstract: This study aims to analyze e-service quality, brand awareness, trust, word of mouth, and satisfaction with customer loyalty at TikTok shops (study on TikTok shop customers). Data were collected through a survey with 151 respondents. The study used prim...

The Effect of E-Service Quality and E-Trust on Customer Loyalty and Mediating Customer Satisfaction of Internet Banking Users

Publication Type: Academic Journal

Source(s): Jurnal Manajemen Dan Kewirausahaan, Vol 10, Iss 1, Pp 24-34 (2022)

Abstract: These points of research to analyze the effect of e-service quality and e-trust on customer satisfaction and loyalty of internet banking users. The population in this research was Bank of Kaltimtara customers who had used internet banking services. The...

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