Advanced Search Results For "e-services"

Publication Type: Academic Journal

Source(s): Innovative Marketing, Vol 19, Iss 3, Pp 114-122 (2023)

Abstract: In today’s fiercely competitive e-commerce arena, online service providers are compelled to focus on improving quality service delivery to remain competitive. The e-commerce market in Nigeria has experienced low patronage due to factors such as establi...

Publication Type: Academic Journal

Source(s): Profit: Jurnal Administrasi Bisnis, Vol 17, Iss 2, Pp 167-179 (2023)

Abstract: The purpose of this study is to explain and analyze the effect of e-CRM and e-service quality on corporate image and customer satisfaction and their impact on customer loyalty. Competition in the business world to get maximum profit every company is al...

Publication Type: Academic Journal

Source(s): Future Business Journal, Vol 9, Iss 1, Pp 1-12 (2023)

Abstract: Abstract This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services in...

Publication Type: Academic Journal

Source(s): African Journal of Hospitality, Tourism and Leisure, Vol 12, Iss 2, Pp 555-573 (2023)

Abstract: Business providers are always concerned about maintaining and increasing customer satisfaction and trust because they are crucial for positive word of mouth, revisit intentions, and loyalty, which are necessary for long-term success in today's customer...

Publication Type: Academic Journal

Source(s): APMBA (Asia Pacific Management and Business Application), Vol 11, Iss 3, Pp 363-378 (2023)

Abstract: BUMN (Indonesian State Owned Company) companies participating in the development of the digital industry are PT. KAI (Indonesian Railways Companies). In 2014, PT. KAI launched an official mobile application to make it easier for users to find informati...

Publication Type: Academic Journal

Source(s): Journal of Enterprise and Development, Vol 5, Iss Special Issue 1 (2023)

Abstract: Purpose — This study aims to analyze the roles of e-service quality and e-recovery service quality on e-satisfaction in the mobile banking app. Method — The research method was conducted quantitatively using a descriptive-analytic method and verificati...

Publication Type: Academic Journal

Source(s): Jurnal Ekonomi dan Keuangan Islam, Vol 9, Iss 2 (2023)

Abstract: Purpose – This study aims to measure and analyze the mediating role of e-satisfaction on the effect of e-service quality on e-loyalty of the customers of Bank Syariah Indonesia (BSI) in Banda Aceh, Indonesia. Methodology – This study gathered the prima...

Publication Type: Academic Journal

Source(s): Jurnal Sisfokom, Vol 12, Iss 1, Pp 36-44 (2023)

Abstract: Penelitian ini bertujuan untuk menganalisis dan membuktikan pengaruh e-service quality dan e-trust terhadap e-customer loyalty melalui e-satisfaction sebagai variabel intervening pada pengguna dompet digital DANA. Penelitian ini berfokus pada DANA seba...

Publication Type: Academic Journal

Source(s): Journal of Public Administration, Finance and Law, Vol 11, Iss 26, Pp 279-297 (2022)

Abstract: This study sought to investigate educational e-services and student satisfaction in Nigerian universities using the University of Abuja as case study. The study’s objectives were to identify the implementation of educational e-services; impact of e-ser...

Publication Type: Academic Journal

Source(s): Russian Journal of Agricultural and Socio-Economic Sciences, Vol 132, Iss 12, Pp 73-80 (2022)

Abstract: This study is to examine and analyze empirically the effect of E-Service Quality, Word Of Mouth and Corporate Image on Customer Decisions in Using Mobile Banking at Bank Syariah Indonesia Kendari Branch. This research is an explanatory research that ai...