Advanced Search Results For "e-services"
Pengaruh E-Service Quality dan E-Trust Terhadap E-Customer Loyalty Pada Pengguna Dompet Digital DANA Melalui E-Satisfaction Sebagai Variabel Intervening
Publication Type: Academic Journal
Source(s): Jurnal Sisfokom, Vol 12, Iss 1, Pp 36-44 (2023)
Abstract: Penelitian ini bertujuan untuk menganalisis dan membuktikan pengaruh e-service quality dan e-trust terhadap e-customer loyalty melalui e-satisfaction sebagai variabel intervening pada pengguna dompet digital DANA. Penelitian ini berfokus pada DANA seba...
ENHANCEMENT OF E-SERVICE QUALITY, WORD OF MOUTH, AND CORPORATE IMAGE TOWARDS THE USE OF MOBILE BANKING IN INDONESIAN SHARIA BANK KENDARI BRANCH, INDONESIA
Publication Type: Academic Journal
Source(s): Russian Journal of Agricultural and Socio-Economic Sciences, Vol 132, Iss 12, Pp 73-80 (2022)
Abstract: This study is to examine and analyze empirically the effect of E-Service Quality, Word Of Mouth and Corporate Image on Customer Decisions in Using Mobile Banking at Bank Syariah Indonesia Kendari Branch. This research is an explanatory research that ai...
E-Service Quality Assessment According to Hierarchical Service Quality Models
Publication Type: Academic Journal
Source(s): Management Systems in Production Engineering, Vol 30, Iss 4, Pp 311-318 (2022)
Abstract: E-commerce is becoming more and more popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide its services via the Internet is suffering heavy losses. Online shopping is largely different from trad...
E-Service Quality Pada Pelayanan Kependudukan Elektronik Alpukat Betawi Pemerintah Provinsi DKI Jakarta
Publication Type: Academic Journal
Source(s): Publisia (Jurnal Ilmu Administrasi Publik), Vol 7, Iss 2, Pp 174-187 (2022)
Abstract: Alpukat Betawi is an electronic public service provided to facilitate population administration services in the DKI Jakarta Province. However, not all electronic services have good service quality. This can be seen from some problems such as systems th...
Government-to-business e-service provision in Myanmar
Publication Type: Academic Journal
Source(s): International Journal of Research In Business and Social Science, Vol 12, Iss 1 (2023)
Abstract: This study aims to increase knowledge and understanding of Government-to-Business (G2B) Services in Myanmar and will also discover the critical challenges for G2B e-Service provision in Myanmar. The government officials from the agencies providing G2B ...
EDUCATIONAL E-SERVICES AND STUDENT SATISFACTION IN NIGERIAN PUBLIC UNIVERSITIES.
Publication Type: Academic Journal
Source(s): Journal of Public Administration, Finance & Law. 2022, Issue 26, p279-297. 19p.
Abstract: This study sought to investigate educational e-services and student satisfaction in Nigerian universities using the University of Abuja as case study. The study's objectives were to identify the implementation of educational e-services; impact of e-ser...
The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce
Publication Type: Academic Journal
Source(s): International Journal of Research In Business and Social Science, Vol 11, Iss 6, Pp 600-608 (2022)
Abstract: This study focuses on the quality of electronic services and consumer confidence in increasing customer loyalty through consumer satisfaction. This study aims to determine and analyze the effect of e-service quality and customer experience of trust on ...
Implementation of e-service quality by front office department in increasing guest satisfaction at Movenpick Resort & Spa Jimbaran Bali
Publication Type: Academic Journal
Source(s): Journal of Applied Sciences in Travel and Hospitality, Vol 5, Iss 2, Pp 88-97 (2022)
Abstract: This study was conducted to determine the implementation of e-service quality by the front office department to guest satisfaction and to determine the percentage of guest satisfaction with e-service quality by the front office department at Mevenpick ...
PENGARUH E-SERVICE QUALITY, KESADARAN MEREK, KEPERCAYAAN, WORD OF MOUTH, DAN KEPUASAN TERHADAP LOYALITAS PELANGGAN
Publication Type: Academic Journal
Source(s): Jurnal Ilmiah Bisnis dan Ekonomi Asia, Vol 16, Iss 2, Pp 229-240 (2022)
Abstract: This study aims to analyze e-service quality, brand awareness, trust, word of mouth, and satisfaction with customer loyalty at TikTok shops (study on TikTok shop customers). Data were collected through a survey with 151 respondents. The study used prim...
Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality
Publication Type: Academic Journal
Source(s): Cogent Business & Management, Vol 9, Iss 1 (2022)
Abstract: Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence cu...