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Advanced Search Results For "e-services"

1 - 10 of 70,940 results for
 "e-services"
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The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce

Publication Type:Academic Journal

Source(s):International Journal of Research In Business and Social Science, Vol 11, Iss 6, Pp 600-608 (2022)

Abstract:This study focuses on the quality of electronic services and consumer confidence in increasing customer loyalty through consumer satisfaction. This study aims to determine and analyze the effect of e-service quality and customer experience of trust on ...

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The Effect of E-Service Quality and E-Trust on Customer Loyalty and Mediating Customer Satisfaction of Internet Banking Users

Publication Type:Academic Journal

Source(s):Jurnal Manajemen Dan Kewirausahaan, Vol 10, Iss 1, Pp 24-34 (2022)

Abstract:These points of research to analyze the effect of e-service quality and e-trust on customer satisfaction and loyalty of internet banking users. The population in this research was Bank of Kaltimtara customers who had used internet banking services. The...

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Effect of e-service quality on customer engagement behavior in community e-commerce

Publication Type:Academic Journal

Source(s):Frontiers in Psychology, Vol 13 (2022)

Abstract:Customer engagement behavior is a critical success factor for community e-commerce. While many community e-commerce websites are currently improving service quality to enhance customer engagement behavior, little is known about how such e-services affe...

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Analisis e-service quality pada aplikasi PeduliLindungi selama masa pandemi Covid-19 di DKI Jakarta

Publication Type:Academic Journal

Source(s):Publisia (Jurnal Ilmu Administrasi Publik), Vol 7, Iss 1, Pp 26-36 (2022)

Abstract:PeduliLindungi app is currently a mandatory app to do daily activities during COVID-19. The service quality of the PeduliLindungi app has become a public concern considering that the application is currently used by all people. However, users often hav...

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Do E-Service Quality and Customer Satisfaction Affect Loyalty in E-Retailing? Evidence from Ghanaian Online Consumers

Publication Type:Academic Journal

Source(s):TIJAB (The International Journal of Applied Business), Vol 6, Iss 1, Pp 17-34 (2022)

Abstract:This present research investigates the role of e-service quality and customer satisfaction in loyalty creation among Ghanaian online consumers. 403 sample data were collected from Ghanaian consumers who shop on an online shopping platform. The findings...

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Interaction of E-Service Quality, Experiential Marketing, Trust, and Satisfaction on Repurchase Intention

Publication Type:Academic Journal

Source(s):Management Analysis Journal, Vol 11, Iss 1, Pp 71-82 (2022)

Abstract:The purpose of this study was to test the influence of e-service quality, experiential marketing, trust, and satisfaction on repurchase intentions. The population in this study was Bukalapak consumers with a sample number of 98 respondents. Sampling me...

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Pengaruh E-Service Quality terhadap E-Customer Loyalty melalui E-Customer Satisfaction sebagai Variabel Intervening Pada Aplikasi Tiket.com

Publication Type:Academic Journal

Source(s):Jurnal Manajemen, Vol 13, Iss 1, Pp 133-149 (2022)

Abstract:Online travel agency business sector shows a contradiction that even though e-service quality is still a lot of complaints, it has no effect on e-customer satisfaction. This study aims to analyze the direct effect of E-Service Quality on e-customer loy...

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Everything is Going Electronic, so do Services and Service Quality: Bibliometric Analysis of E-Services and E-Service Quality.

Publication Type:Academic Journal

Source(s):International Journal of Interactive Mobile Technologies. 2021, Vol. 15 Issue 18, p148-167. 20p.

Abstract:Purpose: The purpose of the study was to explore the developments in 'e-services and e-service quality' from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer software was used ...

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Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality

Publication Type:Academic Journal

Source(s):Cogent Business & Management, Vol 9, Iss 1 (2022)

Abstract:Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence cu...

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LOYALITAS PELANGGAN: PROMOSI PENJUALAN DAN E-SERVICE QUALITY PADA PENGGUNA DOMPET DIGITAL SHOPEEPAY MAHASISWA ADMINISTRASI BINSIS 2019 KAMPUS KWIK KIAN GIE.

Publication Type:Academic Journal

Source(s):Journal of Syntax Literate. jul2022, Vol. 7 Issue 7, p9838-9851. 14p.

Abstract:Setiap perusahaan tidak luput dari inovasi pada bidang teknologi dimana salah satunya adalah bidang ekonomi. Pada bidang ekonomi sendiri, terdapat inovasi yang bernama dompet digital merujuk pada ekonomi digital, yaitu inovasi berupa uang elektronik ya...

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