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 "rivate universities"
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Antecedents of private university students’ satisfaction: The effects of traditional and electronic service quality

Publication Type: Academic Journal

Source(s): Journal on Efficiency and Responsibility in Education and Science, Vol 14, Iss 3, Pp 154-166 (2021)


Abstract: High competition in the higher education sector, especially private universities, has brought a high attention to service quality that can increase students’ satisfaction and their retention rates. This study aimed to investigate the effect of traditio...