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 "Croorn, Simon"
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E-service: enhancing internal customer service through e -procurement.

Publication Type: Academic Journal

Source(s): International Journal of Service Industry Management. 2003, Vol. 14 Issue 5, p539-555. 17p.

Abstract: The article studies the enhancing of internal customer service through e-procurement. E-business developments represent a significant step in the evolution of inter-organizational systems (IOS). Their impact on external supply chains is a major area of...

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