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Improving Satisfaction and Loyalty of Online Shop Customer Based on E-Commerce Innovation and E-Service Quality
Publication Type:Academic Journal
Source(s):Gadjah Mada International Journal of Business, Vol 24, Iss 1, Pp 56-81 (2022)
- Authors:
- Sarli Rahman
- Fadrul Fadrul
- Mujtaba M Momin
Abstract:The purpose of this study is to develop new knowledge related to innovation in e-commerce, which we call e-commerce innovation, and how its impact on customer satisfaction and loyalty, together with e-service quality, in the context of an online shop i...
Improving the Satisfaction and Loyalty of Online Shopping Customers Based on E-Commerce Innovation and E-Service Quality.
Publication Type:Academic Journal
Source(s):Gadjah Mada International Journal of Business. Jan-Apr2022, Vol. 24 Issue 1, p56-81. 26p.
Abstract:The purpose of this study is to develop new knowledge related to innovations in e-commerce, which we call e-commerce innovation, and how this affects customers' satisfaction and loyalty, along with the e-service quality, in the context of an online sho...
Issues Regarding the Design Intervention and Conservation of Heritage Areas: The Historical Pedestrian Streets of Kuala Lumpur
Publication Type:Academic Journal
Source(s):Sustainability, Vol 12, Iss 4028, p 4028 (2020)
- Authors:
- Ahmed Bindajam
- Fadrul Hisham
- Nashwan Al-Ansi
Abstract:This study focused on the areas of Petaling Street and Jalan Hang Kasturi, Kuala Lumpur, in a historical enclave that is well known locally for its cultural, architectural, and historical interest that is worth preserving and conserving. To fulfill the...
Issues Regarding the Design Intervention and Conservation of Heritage Areas: The Historical Pedestrian Streets of Kuala Lumpur.
Publication Type:Academic Journal
Source(s):Sustainability (2071-1050); May2020, Vol. 12 Issue 10, p4028, 1p
Abstract:Copyright of Sustainability (2071-1050) is the property of MDPI and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or ema...