scroll to top
0

EBSCO Auth Banner

Let's find your institution. Click here.

Advanced Search Results For "van Dolen, Willemijn M."

1 - 10 of 10 results for
 "van Dolen, Willemijn M."
Results per page:

Consumer Engagement with Brand Posts on Social Media in Consecutive Stages of the Customer Journey.

Publication Type: Academic Journal

Source(s): International Journal of Electronic Commerce; 2020, Vol. 24 Issue 1, p53-77, 25p, 1 Diagram, 6 Charts

Abstract: Copyright of International Journal of Electronic Commerce is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However,...

View details

Handling Consumer Messages on Social Networking Sites: Customer Service or Privacy Infringement?

Publication Type: Academic Journal

Source(s): International Journal of Electronic Commerce; 2018, Vol. 22 Issue 1, p8-35, 28p

Abstract: Copyright of International Journal of Electronic Commerce is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However,...

View details

Publication Type: Academic Journal

View details

Consumer Cynicism toward Collective Buying: The Interplay of Others' Outcomes, Social Value Orientation, and Mood.

Publication Type: Academic Journal

Source(s): Psychology & Marketing; May2012, Vol. 29 Issue 5, p306-321, 16p

Abstract: Copyright of Psychology & Marketing is the property of John Wiley & Sons, Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, d...

View details

Effectiveness of corporate employment web sites: How content and form influence intentions to apply.

Publication Type: Academic Journal

Source(s): International Journal of Manpower; 2008, Vol. 29 Issue 8, p731-751, 21p

Abstract: Copyright of International Journal of Manpower is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, user...

View details

Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style

Publication Type: Academic Journal

Source(s): Journal of Retailing. Aug2007, Vol. 83 Issue 3, p339-358. 20p.

Abstract: Abstract: This study examines online commercial group chat from a structuration theory perspective. The findings support the influence of perceived technology attributes (control, enjoyment, reliability, speed, and ease of use) and chat group character...

View details

A dual-sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat.

Publication Type: Academic Journal

Source(s): Psychology & Marketing; Feb2009, Vol. 26 Issue 2, p145-174, 30p, 1 Diagram, 5 Charts

Abstract: Copyright of Psychology & Marketing is the property of John Wiley & Sons, Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, d...

View details

The effect of humor in electronic service encounters

Publication Type: Academic Journal

Source(s): Journal of Economic Psychology. Apr2008, Vol. 29 Issue 2, p160-179. 20p.

Abstract: Abstract: By means of an experimental design, we investigate the moderating effect of humor on the interplay between process and outcome in terms of customer evaluations of the electronic service encounter. We conclude that a favorable process mitigate...

View details

La satisfaction envers les discussions en ligne de clients : l'influence des attributs technologiques perçus, des caractéristiques du groupe de discussion et du style de communication du conseiller.

Publication Type: Academic Journal

Source(s): Recherche et Applications en Marketing (AFM c/o ESCP-EAP). 2007, Vol. 22 Issue 3, p83-111. 29p. 1 Diagram, 5 Charts.

Abstract: Cet article étudie les groupes de discussion commerciale en ligne par le prisme de la théorie de la structuration. Les résultats confirment l'influence des attributs technologiques perçus (le contrôle, le plaisir, la fiabilité, la vitesse et la facilit...

View details

Moderated group chat: an empirical assessment of a new e-service encounter.

Publication Type: Academic Journal

Source(s): International Journal of Service Industry Management. 2002, Vol. 13 Issue 5, p496. 15p.

Abstract: Evaluates the satisfaction of customers with the moderated group chat (MGC) electronic service encounter. Concept of MGC; Perception of customers in terms of usefulness of the chat group; Applications of the service in business.

View details
sponsored