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The Efficiency of e-Services in Mexico: a Multidimensional Perspective - Federal Driver's License Digitization Case Study.
Publication Type:Academic Journal
Source(s):Revista de Direito, Estado e Telecomunicações. May2022, Vol. 14 Issue 1, p1-19. 19p.
- Authors:
- Carrera Mora, Oscar Yahevh
- Ovando, Calina
Abstract:[Purpose] The purpose of this study is to determine the benefits of e-services, both for a government agency and for citizens in terms of efficiency, derived from the digitalization of one of its processes. [Methodology/Approach/Design] A case study is...
Electronic Services Management in Local Governance -- Evidence from a Transitional Economy.
Publication Type:Academic Journal
Source(s):International Journal of Sustainable Development & Planning. Apr2022, Vol. 17 Issue 2, p615-621. 7p.
- Authors:
- Mustafa, Naim
- Bajrami, Adrian
- Islami, Xhavit
Abstract:The purpose of this study is to measure the impact of electronic services management on local government. Thus, it aims to provide empirical evidence on the factors that influence citizens' willingness to use e-services. This study analyses the role of...
An Investigation into Factors Impacting on Customer Decision to Adopt E-Banking: Viewpoints of GCB Customers.
Publication Type:Academic Journal
Source(s):Technium Social Sciences Journal. 2022, Vol. 33, p357-371. 15p.
Abstract:This study was focused on evaluating the factors influencing the decision of customers of GCB bank on the adoption of e-banking. The study used a descriptive design where a structured questionnaire was administered to 351 customers of five selected GCB...
Everything is Going Electronic, so do Services and Service Quality: Bibliometric Analysis of E-Services and E-Service Quality.
Publication Type:Academic Journal
Source(s):International Journal of Interactive Mobile Technologies. 2021, Vol. 15 Issue 18, p148-167. 20p.
- Authors:
- Ali, Javed
- Jusoh, Ahmad
- Idris, Norhalimah
Abstract:Purpose: The purpose of the study was to explore the developments in 'e-services and e-service quality' from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer software was used ...
Customer readiness–customer participation link in e-services.
Publication Type:Academic Journal
Source(s):Service Industries Journal; Jun/Jul2022, Vol. 42 Issue 9/10, p738-769, 32p, 1 Diagram, 6 Charts
- Authors:
- Tuan, Nguyen M.
Abstract:Copyright of Service Industries Journal is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, o...
Popularność e-usług w czasie pandemii COVID-19 ze szczególnym uwzględnieniem platform udostępniających książki w wersji elektronicznej na podstawie statystyk Miejskiej i Powiatowej Biblioteki Publicznej im. C. K. Norwida w Goleniowie
Publication Type:Academic Journal
Source(s):Biblioteka i Edukacja, Iss 21, Pp 33-48 (2022)
- Authors:
- Miękus Jolanta
- Ostoja-Hełczyńska Marta
Abstract:The popularity of e-services in the times of the COVID-19 pandemic with emphasis on platforms providing books in electronic versions, according to the statistics of the C. K. Norwid Municipal and District Public Library in Goleniów Abstract: The articl...
E-usługi w Bibliotece Politechniki Krakowskiej – realizacja zaplanowanej strategii czy odpowiedź na aktualne zapotrzebowanie
Publication Type:Academic Journal
Source(s):Biblioteka i Edukacja, Iss 21, Pp 49-58 (2022)
- Authors:
- Buzdygan Dorota
- Pietrukowicz Maria
Abstract:E-services at the Library of the Cracow University of Technology - implementation of the planned strategy or response to the current demand Abstract: The article presents the impact of the coronavirus pandemic on the activities of the Library of the Cr...
Understanding post-adoption behaviour in the context of ride-hailing apps: the role of customer perceived value.
Publication Type:Academic Journal
Source(s):Information Technology & People; 2022, Vol. 35 Issue 5, p1540-1562, 23p
- Authors:
- Ofori, Kwame Simpe
- Anyigba, Hod
- Adeola, Ogechi
Abstract:Copyright of Information Technology & People is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users ...
External And Internal Factors Influencing E-Service Quality: Examining The Factors Affecting E-Service Quality Of Indian Government's Online Initiatives.
Publication Type:Academic Journal
Source(s):Journal of Positive School Psychology; 2022, Vol. 6 Issue 5, p4178-4184, 7p
- Authors:
- Antonyraj, S. Maria
- Laxmi
- Chadha, Priyanka
Abstract:Copyright of Journal of Positive School Psychology is the property of ASR Research Center India and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, u...
Legal regulation of the use of information and communication technologies in the activities of public authorities.
Publication Type:Academic Journal
Source(s):Administrativnoe i Munitsipal'noe Pravo. 2022, Issue 1, p1-12. 12p.
- Authors:
- Slavovna, Lolaeva Albina
Abstract:В статье исследуются вопросы правового регулирования использования информационно-коммуникационных технологий в деятельности органов публичной власти. Актуальность темы обусловлена всеобщей цифровизацией общественных отношений, в том числе и деятельност...