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CUSTOMER COMPLAINT AVOIDANCE: A RANDOMIZED FIELD EXPERIMENT OF PLATFORM GOVERNANCE BASED ON VALUE CO-CREATION AND APPROPRIATION.
Publication Type: Academic Journal
Source(s): MIS Quarterly. Sep2023, Vol. 47 Issue 3, p955-981. 27p. 10 Charts, 1 Graph.
Abstract: From the theoretical perspectives of value co-creation and value appropriation in platform governance, this study explores how a platform can design motivation mechanisms to induce the proactive efforts of providers to reduce customer complaints. We co...
Mobile Customer Satisfaction Scoring Research Based on Quadratic Dimension Reduction and Machine Learning Integration.
Publication Type: Academic Journal
Source(s): Applied Sciences (2076-3417). Sep2023, Vol. 13 Issue 17, p9681. 16p.
Abstract: Customer satisfaction is a measure of the degree of satisfaction of customer experience. Among the three major operators in China, China Mobile plays an important role in the communication field. A study of customer satisfaction with China Mobile will ...
Effects of Gamified Mobile Apps on Purchase Intentions and Word-of-Mouth Engagement: Implications for Sustainability Behavior.
Publication Type: Academic Journal
Source(s): Sustainability (2071-1050). Jul2023, Vol. 15 Issue 13, p10506. 17p.
Abstract: In today's competitive environment, stimulating and maintaining customer engagement through gamified apps seems essential for gaining a sustainable competitive advantage. Consequently, gamification in marketing apps has garnered increased attention fro...
Multi-objective optimization for AGV energy efficient scheduling problem with customer satisfaction.
Publication Type: Academic Journal
Source(s): AIMS Mathematics (2473-6988). 2023, Vol. 8 Issue 9, p20097-20124. 28p.
Abstract: In recent years, it has been gradually recognized that effcient scheduling of automated guided vehicles (AGVs) can help companies find the balance between energy consumption and workstation satisfaction. Therefore, the energy consumption of AGVs for th...
Design Sustainability for Battery Packaging to Increase Customer Satisfaction.
Publication Type: Academic Journal
Source(s): Journal of Engineering (2314-4912). 8/26/2023, p1-12. 12p.
Abstract: An automotive battery, also known as a car battery, is a device that provides electrical energy to start a vehicle's engine; it uses chemical reactions between lead (Pb) and other chemicals to generate electricity. The automotive industry has been rece...
Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach.
Publication Type: Academic Journal
Source(s): Mathematics (2227-7390). Aug2023, Vol. 11 Issue 15, p3361. 21p.
Abstract: This study employs the fundamental concept of the American Customer Satisfaction Index (ACSI) model to explore the factors influencing passengers' satisfaction with monorail service in Kuala Lumpur, Malaysia and their reuse intention. The study tests t...
THE INFLUENCE OF CUSTOMER PERCEIVED VALUE ON CUSTOMER SATISFACTION AT YUMCHI RESTO & CATERING HARAPAN INDAH, BEKASI.
Publication Type: Academic Journal
Source(s): Interdiciplinary Journal & Hummanity (INJURITY). Aug2023, Vol. 2 Issue 8, p735-747. 13p.
Abstract: The purpose of this writing is to determine the influence of customer perceived value on customer satisfaction at Yumchi Resto & Catering Harapan Indah restaurant. This study examines the influence of customer perceived value (value that customers feel...
THE STUDY OF HOTEL SERVICE QUALITY AND CONSUMER SATISFACTION -- BACHELOR HOTEL IN TAIWAN AS AN EXAMPLE.
Publication Type: Academic Journal
Source(s): International Journal of Organizational Innovation. Jul2023, Vol. 16 Issue 1, p100-109. 10p.
Abstract: In recent years, free travel in Taiwan has become popular, and the number of backpackers has grown year by year. According to data from AsiaYo, the proportion of individual travel has risen by 30%, and nearly 70% of hotels and youth hostels have a 100%...
Factors that Influence Customer Satisfaction and Loyalty of ULaMM At PT. serang Branch Civil National Capital.
Publication Type: Academic Journal
Source(s): Journal of Accounting & Finance Management (JAFM).. Jul2023, Vol. 4 Issue 3, p266-277. 12p.
Abstract: Micro Capital Service Unit (ULaMM) is a service from PT. Civil National Capital which was established with the intent and purpose of empowering micro and small businesses through financing and management services. This business unit operates in busines...
Improving the Loyalty of Customer through the Effectiveness of Customer Satisfaction, Service Quality, and Food Quality.
Publication Type: Academic Journal
Source(s): Dinasti International Journal of Economics, Finance & Accounting (DIJEFA). Jul2023, Vol. 4 Issue 3, p40-415. 12p.
Abstract: The food industry is one of the business sectors that is future-oriented, as evidenced by food being one of the basic needs of the community. Therefore, it is necessary to examine customer loyalty in the food industry through the role of customer satis...