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Advanced Search Results For "E-Services"

1 - 10 of 276 results for
 "E-Services"
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The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce

Publication Type:Academic Journal

Source(s):International Journal of Research In Business and Social Science, Vol 11, Iss 6, Pp 600-608 (2022)

Abstract:This study focuses on the quality of electronic services and consumer confidence in increasing customer loyalty through consumer satisfaction. This study aims to determine and analyze the effect of e-service quality and customer experience of trust on ...

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Analisis e-service quality pada aplikasi PeduliLindungi selama masa pandemi Covid-19 di DKI Jakarta

Publication Type:Academic Journal

Source(s):Publisia (Jurnal Ilmu Administrasi Publik), Vol 7, Iss 1, Pp 26-36 (2022)

Abstract:PeduliLindungi app is currently a mandatory app to do daily activities during COVID-19. The service quality of the PeduliLindungi app has become a public concern considering that the application is currently used by all people. However, users often hav...

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Popularność e-usług w czasie pandemii COVID-19 ze szczególnym uwzględnieniem platform udostępniających książki w wersji elektronicznej na podstawie statystyk Miejskiej i Powiatowej Biblioteki Publicznej im. C. K. Norwida w Goleniowie

Publication Type:Academic Journal

Source(s):Biblioteka i Edukacja, Iss 21, Pp 33-48 (2022)

Abstract:The popularity of e-services in the times of the COVID-19 pandemic with emphasis on platforms providing books in electronic versions, according to the statistics of the C. K. Norwid Municipal and District Public Library in Goleniów Abstract: The articl...

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E-usługi w Bibliotece Politechniki Krakowskiej – realizacja zaplanowanej strategii czy odpowiedź na aktualne zapotrzebowanie

Publication Type:Academic Journal

Source(s):Biblioteka i Edukacja, Iss 21, Pp 49-58 (2022)

Abstract:E-services at the Library of the Cracow University of Technology - implementation of the planned strategy or response to the current demand Abstract: The article presents the impact of the coronavirus pandemic on the activities of the Library of the Cr...

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The Effect of E-Service Quality and E-Trust on Customer Loyalty and Mediating Customer Satisfaction of Internet Banking Users

Publication Type:Academic Journal

Source(s):Jurnal Manajemen Dan Kewirausahaan, Vol 10, Iss 1, Pp 24-34 (2022)

Abstract:These points of research to analyze the effect of e-service quality and e-trust on customer satisfaction and loyalty of internet banking users. The population in this research was Bank of Kaltimtara customers who had used internet banking services. The...

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Do E-Service Quality and Customer Satisfaction Affect Loyalty in E-Retailing? Evidence from Ghanaian Online Consumers

Publication Type:Academic Journal

Source(s):TIJAB (The International Journal of Applied Business), Vol 6, Iss 1, Pp 17-34 (2022)

Abstract:This present research investigates the role of e-service quality and customer satisfaction in loyalty creation among Ghanaian online consumers. 403 sample data were collected from Ghanaian consumers who shop on an online shopping platform. The findings...

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Customer retention through service quality and satisfaction: using hybrid SEM-neural network analysis approach

Publication Type:Academic Journal

Source(s):Heliyon, Vol 8, Iss 9, Pp e10570- (2022)

Abstract:Mobile commerce is a developing phenomenon, youth worldwide utilising the platform that provides flexibility, ease, and convenience of online shopping through mobile devices. The study investigates the influence of mobile commerce service quality dimen...

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Effect of e-service quality on customer engagement behavior in community e-commerce

Publication Type:Academic Journal

Source(s):Frontiers in Psychology, Vol 13 (2022)

Abstract:Customer engagement behavior is a critical success factor for community e-commerce. While many community e-commerce websites are currently improving service quality to enhance customer engagement behavior, little is known about how such e-services affe...

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Interaction of E-Service Quality, Experiential Marketing, Trust, and Satisfaction on Repurchase Intention

Publication Type:Academic Journal

Source(s):Management Analysis Journal, Vol 11, Iss 1, Pp 71-82 (2022)

Abstract:The purpose of this study was to test the influence of e-service quality, experiential marketing, trust, and satisfaction on repurchase intentions. The population in this study was Bukalapak consumers with a sample number of 98 respondents. Sampling me...

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Pengaruh E-Service Quality terhadap E-Customer Loyalty melalui E-Customer Satisfaction sebagai Variabel Intervening Pada Aplikasi Tiket.com

Publication Type:Academic Journal

Source(s):Jurnal Manajemen, Vol 13, Iss 1, Pp 133-149 (2022)

Abstract:Online travel agency business sector shows a contradiction that even though e-service quality is still a lot of complaints, it has no effect on e-customer satisfaction. This study aims to analyze the direct effect of E-Service Quality on e-customer loy...

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