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E-service quality and customer loyalty in the e-commerce market, South West, Nigeria: Post-COVID-19
Publication Type: Academic Journal
Source(s): Innovative Marketing, Vol 19, Iss 3, Pp 114-122 (2023)
Abstract: In today’s fiercely competitive e-commerce arena, online service providers are compelled to focus on improving quality service delivery to remain competitive. The e-commerce market in Nigeria has experienced low patronage due to factors such as establi...
Organization of the provision of electronic services in Ukraine in wartime conditions
Publication Type: Academic Journal
Source(s): Публічне управління та регіональний розвиток, Iss 20, Pp 589-613 (2023)
Abstract: The article examines the Ukrainian experience in organizing the provision of electronic services by public authorities and local self-government bodies. Particular attention is paid to specific manifestations of the impact of war on this area. Approach...
THE EFFECT OF NEWS SITE QUALITY, SERVICES, AND TRUST ON BUSINESS INSIGHT SUBSCRIPTION DECISIONS (CASE STUDY ONLINE PREMIUM NEWS SUBSCRIPTION ON KONTAN ECONOMIC AND BUSINESS MEDIA, KOMPAS GRAMEDIA GROUP)
Publication Type: Academic Journal
Source(s): Sibatik Journal, Vol 2, Iss 8, Pp 2497-2516 (2023)
Abstract: The purpose of this research is to test the influences of website design, and e service quality on e trust to impact e purchase decision. Using these variables, the use of these variables is able to solve the problems arising within Business Insight cu...
The Effect of E-CRM Implementation and E-Service Quality on Corporate Image and Customer Satisfaction and Its Impact on Customer Loyalty
Publication Type: Academic Journal
Source(s): Profit: Jurnal Administrasi Bisnis, Vol 17, Iss 2, Pp 167-179 (2023)
Abstract: The purpose of this study is to explain and analyze the effect of e-CRM and e-service quality on corporate image and customer satisfaction and their impact on customer loyalty. Competition in the business world to get maximum profit every company is al...
Measuring E-Commerce Service Quality for the Adoption of Online Shopping during COVID-19: Applying Unified Theory and Use of Technology Model (UTAUT) Model Approach
Publication Type: Academic Journal
Source(s): International Journal of Technology, Vol 14, Iss 4, Pp 705-712 (2023)
Abstract: With the increasing cases of COVID-19 and unexpected lockdowns, technology acceptance, especially internet-based online shopping becomes an important issue in today's business world. Since Information technology is pervasive and has enormous potenti...
Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction
Publication Type: Academic Journal
Source(s): Future Business Journal, Vol 9, Iss 1, Pp 1-12 (2023)
Abstract: Abstract This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services in...
Determinants of repurchase intention in the Indonesian e-commerce platforms
Publication Type: Academic Journal
Source(s): Journal of Enterprise and Development, Vol 5, Iss Special-Issue-2 (2023)
Abstract: Purpose — This study aims to investigate the influence of e-service quality, customer trust, and customer satisfaction on repurchase intention in the Indonesian e-commerce platforms. Method — The type of research used is causal research, which examines...
THE EFFECT OF E-SERVICE QUALITY ON THE COMPETITIVE ADVANTAGES OF TOURISM AND HOTEL BUSINESSES IN THAILAND
Publication Type: Academic Journal
Source(s): Geo Journal of Tourism and Geosites, Vol 47, Iss 2, Pp 363-369 (2023)
Abstract: In recent yeats, technological advancement has become a crucial factor for businesses’ survival. Traditional business models and processes have been modified and integrated with technology to enable competitive business operations. Consequently, the ...
The Impact of E-service Quality on E-loyalty and Revisit Intention through the Mediating Role of E-satisfaction and E-trust
Publication Type: Academic Journal
Source(s): African Journal of Hospitality, Tourism and Leisure, Vol 12, Iss 2, Pp 555-573 (2023)
Abstract: Business providers are always concerned about maintaining and increasing customer satisfaction and trust because they are crucial for positive word of mouth, revisit intentions, and loyalty, which are necessary for long-term success in today's customer...
Gaining User Satisfaction of KAI-Access: E‐Service Quality Dimensions as Antecedent Through E‐Trust
Publication Type: Academic Journal
Source(s): APMBA (Asia Pacific Management and Business Application), Vol 11, Iss 3, Pp 363-378 (2023)
Abstract: BUMN (Indonesian State Owned Company) companies participating in the development of the digital industry are PT. KAI (Indonesian Railways Companies). In 2014, PT. KAI launched an official mobile application to make it easier for users to find informati...