Advanced Search Results For "HOTEL customer services"

Publication Type: Academic Journal

Source(s): Sustainability (2071-1050). Mar2023, Vol. 15 Issue 6, p4914. 17p.

Abstract: The current study examines how subjective norms, effort expectations, and performance expectations affect perceived value and quality of hospitality service experiences provided by service robots. Later, the experience quality and perceived value on cu...

Publication Type: Academic Journal

Source(s): International Journal of Contemporary Hospitality Management. 2023, Vol. 35 Issue 3, p828-847. 20p.

Abstract: Purpose: In September 2019, Booking.com changed from the smiley-based scoring system (2.5–10) to the purely 10-point evaluation system (1–10). The smiley-based service evaluation is based on the multi-dimensional (M-D) system, whereas the purely 10-poi...

Publication Type: Academic Journal

Source(s): Ekonomika. Jan-Mar2023, Vol. 69 Issue 1, p39-57. 19p.

Abstract: Рад се бави анализом импликација укупног квалитета хотелских услуга (ТХСК) на задовољство и лојалност купаца, као и идентификовањем кључних димензија укупног квалитета хотелских услуга које значајно утичу на задовољство и лојал- ност купаца. Анализа је...

Publication Type: Academic Journal

Source(s): Annals of 'Constantin Brancusi' University of Targu-Jiu. Economy Series / Analele Universităţii 'Constantin Brâncuşi' din Târgu-Jiu Seria Economie. 2020, Issue 6, p5-11. 7p.

Abstract: The purpose of using the study is to explore the connection and relationship between service and customer satisfaction in the Industry of tourism, in Albania. In recent years, in particular, the evaluation of service quality and customer satisfaction i...

Publication Type: Academic Journal

Source(s): African Journal of Hospitality, Tourism & Leisure. Apr2021, Vol. 10 Issue 2, p776-792. 17p.

Abstract: This paper aims at highlighting factors contributing to late adoption of quality management systems (QMS) in the Zimbabwe hotel industry. The research answered questions on: What are the internal factors affecting adoption of QMS in hotels; What are th...

Publication Type: Academic Journal

Source(s): International Journal of Organizational Innovation. Oct2020, Vol. 13 Issue 2, p270-277. 8p.

Abstract: Marketers want to offer pleasurable experiences to the customers across channels, not only better services. This research brings an understanding of customer experience quality in hotel operations. This study adopted customer experience scale and exami...

Publication Type: Academic Journal

Source(s): Science & Processes of Education / Mokslas ir Edukaciniai Procesai. Dec2022, Issue 2, p79-93. 15p.

Abstract: Vis daugiau viešbučių ieško galimybių taikyti naujausias technologijas ir inovacijas savo veikloje. Tyrimo tikslas - išnagrinėti viešbučio darbuotojų ir svečių požiūrį į savitarnos technologijų diegimą į viešbučio klientų aptarnavimo procesą viešbutyje...

Publication Type: Academic Journal

Source(s): Tourism & Hospitality Research; Jul2023, Vol. 23 Issue 3, p420-440, 21p

Abstract: Copyright of Tourism & Hospitality Research is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may p...

Publication Type: Academic Journal

Source(s): International Journal of Contemporary Hospitality Management. 2022, Vol. 34 Issue 3, p1062-1083. 22p.

Abstract: Purpose: Research on the role of affective forecasting in hotel service experiences is in its infancy, and several crucial questions remain unanswered. This study aims to posit that affective forecasting is a significant antecedent of customers' affect...

Publication Type: Academic Journal

Source(s): Complexity. 5/30/2020, p1-13. 13p.

Abstract: Service robots have been introduced to hotel industry in the past decade and received various feedback on their performance. To provide better service, one needs to understand how the hotel customers look at the service robots. Understanding their inte...