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The Impact of Customer Incivility and Its Consequences on Hotel Employees: Mediating Role of Employees' Emotional Exhaustion.
Publication Type: Academic Journal
Source(s): Sustainability (2071-1050). Nov2023, Vol. 15 Issue 21, p15211. 14p.
Abstract: Employees' negative outcomes have continued to be the logical position emphasized by service-oriented organizations that 'the customer is always right' and organizational policies that require employees to make customers happy, even in situations invol...
How Job Crafting Affects Hotel Employees' Turnover Intention during COVID-19: An Empirical Study from China.
Publication Type: Academic Journal
Source(s): Sustainability (2071-1050). Jun2023, Vol. 15 Issue 12, p9468. 17p.
Abstract: Based on self-regulation theory, this study examines the relationship between job crafting, career identity, job engagement, and turnover intention among hotel staff in China amid the COVID-19 pandemic. This research draws on the observations of 1453 h...
Examining the Impact of Frontline Service Robots Service Competence on Hotel Frontline Employees from a Collaboration Perspective.
Publication Type: Academic Journal
Source(s): Sustainability (2071-1050). May2023, Vol. 15 Issue 9, p7563. 19p.
Abstract: With the increasing adoption of frontline service robots (FLSRs) in hospitality workplaces, collaboration between frontline employees (FLEs) and FLSRs has become a necessity. The existing literature focuses on the customer perspective of FLSRs; however...
Conceptualizing ethical leadership in Eastern cultural context and examining its impact on hotel employees' voice behavior.
Publication Type: Academic Journal
Source(s): Journal of Hospitality Marketing & Management. Oct2023, Vol. 32 Issue 7, p947-966. 20p.
Abstract: 本研究旨在基于东方哲学基础对接待业情境下的伦理型领导进行概念化。一共开展了四个定性和定量研究,涉及11家酒店的732名员工。研究一通过文献回顾、深度访谈、焦点小组法将伦理型领导概念化,构建包含领导德行、员工关怀、伦理管理和社会责任的四维结构。接着通过三个实证研究(研究二到研究四)检验所编制量表的心理测量特性,包括内容效度、聚合效度、区分效度以及法理效度。研究结果表明,伦理型领导会通过员工的心理安全和领导成员交换影响员工建言行为,所提出的概念模型得到验证。本研究丰富了伦理型领导的相关文献,并为接待业领...
Effect of Green Human Resource Management on Green Psychological Climate and Environmental Green Behavior of Hotel Employees: The Moderator Roles of Environmental Sensitivity and Altruism.
Publication Type: Academic Journal
Source(s): Sustainability (2071-1050). Apr2023, Vol. 15 Issue 7, p6017. 22p.
Abstract: This article reports the findings of how green human resource management (GHRM) practices can influence the perceptions of hotel employees regarding their organizations' commitments to green psychological climate (GPC) and their environmentally respons...
Green entrepreneurship orientation, green innovation and hotel performance: the moderating role of managerial environmental concern.
Publication Type: Academic Journal
Source(s): Journal of Hospitality Marketing & Management. 2023, Vol. 32 Issue 8, p981-1004. 24p.
Abstract: This study investigates whether hotels' environmental and organizational performance is improved through green entrepreneurship, innovation, and managerial environmental concern. Through an online survey questionnaire, 271 responses were collected from...
Effect of Hotel Employees' Organizational Politics Perception on Organizational Silence, Organizational Cynicism, and Innovation Resistance.
Publication Type: Academic Journal
Source(s): Sustainability (2071-1050). Mar2023, Vol. 15 Issue 5, p4651. 12p.
Abstract: This study investigates the relationship between hotel employees' perceptions of organizational politics, organizational silence, organizational cynicism, and innovation resistance. For this purpose, subjects (n = 351, 235 men and 116 women) from four-...
Tourism Stakeholder Perspectives on Corporate Social Responsibility in Serbia: The Perception of Hotel Employees.
Publication Type: Academic Journal
Source(s): Sustainability (2071-1050). Mar2023, Vol. 15 Issue 5, p4010. 17p.
Abstract: Individual values shaped in the early years of each individual might be reflected in the perception of the business environment. Therefore, this research explored whether there are significant differences in employees' perceptions of the established di...
The Influences of Procedural Justice on Turnover Intention and Social Loafing Behavior among Hotel Employees.
Publication Type: Academic Journal
Source(s): Journal of Risk & Financial Management. Feb2023, Vol. 16 Issue 2, p75. 15p.
Abstract: This study examines the influences of procedural justice on the turnover intention and social loafing behavior among employees in the hotel industry. Despite a growing body of literature regarding the relationship between organizational justice, turnov...
Hotel Employees' Burnout and Intention to Quit: The Role of Psychological Distress and Financial Well-Being in a Moderation Mediation Model.
Publication Type: Academic Journal
Source(s): Behavioral Sciences (2076-328X). Feb2023, Vol. 13 Issue 2, p84. 21p.
Abstract: Continuous changes, such as pandemics and increasing competition, as well as high workload, affect the workplace behavior of hotel organizations today, resulting in employee burnout and intention to quit. The purpose of this research was to investigate...