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Servicescape Effects on Hotel Guests' Willingness to Pay Premiums at Different Stages of Pandemic: A Multi-Phase Study.
Publication Type: Academic Journal
Source(s): Sustainability (2071-1050). Nov2023, Vol. 15 Issue 21, p15252. 14p.
Abstract: Drawing on servicescape theory, this research investigates guests' perceptions of and responses to the protection and prevention practices launched by hotels at different stages of the pandemic. The research finds that hotel guests' general response-ef...
The Impact of Customer Incivility and Its Consequences on Hotel Employees: Mediating Role of Employees' Emotional Exhaustion.
Publication Type: Academic Journal
Source(s): Sustainability (2071-1050). Nov2023, Vol. 15 Issue 21, p15211. 14p.
Abstract: Employees' negative outcomes have continued to be the logical position emphasized by service-oriented organizations that 'the customer is always right' and organizational policies that require employees to make customers happy, even in situations invol...
考虑需求信息和电子口碑的酒店合作伙伴选择方法.
Publication Type: Academic Journal
Source(s): Journal of Northeastern University (Natural Science). Oct2023, Vol. 44 Issue 10, p1506-1513. 8p.
Abstract: 考虑旅行社在选择合作酒店时会关注备选酒店的需求信息和电子口碑的发展趋势, 提出一种考虑这两类信息的酒店合作伙伴选择方法.首先基于备选酒店需求和电子口碑信息构建有向加权图, 具体地, 依据备选酒店的需求信息确定有向加权图节点权重, 并给出一种考虑备选酒店电子口碑横向、纵向发展趋势的权重修正系数, 用来计算时间权重, 在此基础上, 采用TOWGA算子计算备选酒店的电子口碑评价值, 并依据评价值进行两两酒店比较来确定有向边及其权重；然后基于PageRank算法求解各备选酒店的排序值；最后通过一个实例分析说...
Research on a Hotel Collaborative Filtering Recommendation Algorithm Based on the Probabilistic Language Term Set.
Publication Type: Academic Journal
Source(s): Mathematics (2227-7390). Oct2023, Vol. 11 Issue 19, p4106. 15p.
Abstract: In the face of problems such as information overload and the information cocoon resulting from big data, it is a key point of current research to solve the problem of semantic fuzziness of online reviews and improve the accuracy of personalized recomme...
An Ensemble-Based Hotel Reviews System Using Naive Bayes Classifier.
Publication Type: Academic Journal
Source(s): CMES-Computer Modeling in Engineering & Sciences. 2023, Vol. 137 Issue 1, p131-154. 24p.
Abstract: The task of classifying opinions conveyed in any form of text online is referred to as sentiment analysis. The emergence of social media usage and its spread has given room for sentiment analysis in our daily lives. Social media applications and websit...
Dynamic Capabilities Influence on the Operational Performance of Hotel Food Supply Chains: A Mediation-Moderation Model.
Publication Type: Academic Journal
Source(s): Sustainability (2071-1050). Sep2023, Vol. 15 Issue 18, p13562. 21p.
Abstract: This study develops and tests an integrated model based on the Dynamic Capabilities View (DCV) to empirically examine how dynamic capabilities influence the operational performance of hotel food supply chains through the mediating role of supply chain ...
Experiential Value, Overall Image, Revisit Intention, and Willingness to Pay a Premium in the Context of Environmentally Certified Hotel Restaurants: The Moderating Effect of Environmental Consciousness.
Publication Type: Academic Journal
Source(s): Sustainability (2071-1050). Sep2023, Vol. 15 Issue 17, p12913. 16p.
Abstract: This study applies experiential value and overall image to identify antecedents of customers' behavioral intention (revisit intention and willingness to pay a premium) toward environmentally certified hotel restaurants (ECHRs). Data from 391 individual...
Relationship between ESG strategies and financial performance of hotel industry in China: An empirical study.
Publication Type: Academic Journal
Source(s): NURTURE: Journal of Pakistan Home Economics Association. Sep2023, Vol. 17 Issue 3, p439-454. 16p.
Abstract: Purpose: This study examines the impact of ESG strategies on the financial performance of international hotels in China. Design/Methodology/Approach: Data was collected from 348 valid responses out of 353 surveyed hotels to analyze the relationships be...
MANAGEMENT OF ECOLOGICAL INNOVATIONS IN URBAN HOTELS.
Publication Type: Academic Journal
Source(s): Environmental & Social Management Journal / Revista de Gestão Social e Ambiental. 2023, Vol. 17 Issue 8, p1-12. 12p.
Abstract: Objetivo: O objetivo deste artigo é determinar o nível de implementação de ecoinovações em hotéis urbanos localizados na região de Bratislava (Eslováquia) refletindo a situação de pandemia, bem como o nível de motivação dos hotéis para investir em ecoi...
Influencing Hotel Guests' Food Waste Reduction Intentions Through Social Marketing and Corporate Social Responsibility Stimuli.
Publication Type: Academic Journal
Source(s): African Journal of Hospitality, Tourism & Leisure. Aug2023, Vol. 12 Issue 3, p798-812. 15p.
Abstract: Food waste is a growing concern in South Africa's hospitality sector, yet little about hotel guests' responses to food waste reduction stimuli is known. This study examines how hotel guests in South Africa respond to food waste reduction stimuli using ...