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Advanced Search Results For "RETAIL banking"

1 - 10 of 12,409 results for
 "RETAIL banking"
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Investigating Commitment as a Unidimensional or a Multidimensional Construct in a Retail Banking Setting.

Publication Type: Academic Journal

Source(s): Journal of Relationship Marketing. Oct-Dec2022, Vol. 21 Issue 4, p285-323. 39p. 2 Diagrams, 10 Charts.

Abstract: The paper investigates the dimensional nature of commitment (affective and calculative) within a retail banking setting. The study tests two models that include antecedents and an outcome of commitment as a unidimensional and a multidimensional constru...

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Ethical reputation and retail bank selection: a sequential exploratory mixed-methods study in an emerging economy.

Publication Type: Academic Journal

Source(s): International Journal of Bank Marketing. 2022, Vol. 40 Issue 7, p1526-1554. 29p.

Abstract: Purpose: In this study, the authors examine how a retail bank's positive, neutral, and negative prior ethical reputations influence customers' perceptions and attitudes, leading to their bank selection decisions and also analyze whether there is a trad...

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CaixaBank SA SWOT Analysis.

Source(s): CaixaBank, S.A SWOT Analysis. 7/20/2022, p1-8. 8p.

Abstract: A SWOT analysis of CaixaBank, S.A is presented.

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ICTs in the banking sector in the times of the COVID-19 pandemic: the customer’s perspective.

Publication Type: Academic Journal

Source(s): Ekonomia i Prawo. Sep2022, Vol. 21 Issue 3, p603-622. 20p.

Abstract: Motivation: The digitization of financial services has brought a noticeable decline in the importance of branch banking for customers wanting to contact their bank or receive financial services. The lack of personal contact with bank employees has beco...

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Impact of perceived brand localness and globalness on brand trust to predict customer responses towards retail banks: the case of Trinidad and Tobago.

Publication Type: Academic Journal

Source(s): International Journal of Bank Marketing. 2022, Vol. 40 Issue 4, p701-723. 23p.

Abstract: Purpose: This paper compares the relative influence of perceived brand localness (PBL) and perceived brand globalness (PBG) on customer behavioral responses of brand loyalty (BL), willingness to pay price premiums (WTPP) and positive word of mouth (PWO...

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How does a data strategy enable customer value? The case of FinTechs and traditional banks under the open finance framework.

Publication Type: Academic Journal

Source(s): Financial Innovation. 8/16/2022, Vol. 8 Issue 1, p1-34. 34p.

Abstract: The coupling of data and digital innovation opens the way for new business in the financial services sector, where customers are placed at the centre of decisions and data can help to develop customer knowledge. To carry out our research, we adopted a ...

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Banks as Racialized and Gendered Organizations: Interviews with Frontline Workers.

Publication Type: Academic Journal

Source(s): Social Service Review. Sep2022, Vol. 96 Issue 3, p401-434. 34p. 1 Chart.

Abstract: Banking as an industry and banks as organizations play central roles in determining access to credit and routine retail banking. However, the persistence of well-documented inequalities necessitates questions about how banks provide access. Through in-...

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How Important is Affiliation Between Mutual Funds and Distributors for Fund Flows?*.

Publication Type: Academic Journal

Source(s): Review of Finance. Jul2022, Vol. 26 Issue 4, p971-1009. 39p.

Abstract: We quantify the importance to mutual fund flows of affiliation between funds and their distributors. Bank failures create exogenous variation in retail customers' exposure to bank-affiliated mutual funds. When a bank fails, its customers are moved to o...

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Consumer Disputes in the Financial Sector - Grievance Redress by Courts.

Publication Type: Academic Journal

Source(s): Indian Law Review (24730580). Nov2022, Vol. 6 Issue 3, p409-433. 25p.

Abstract: This paper studies how courts in India have dealt with consumer disputes in the financial sector. It reviews the most cited cases to study the position that courts have taken in banking and insurance disputes. For the cases studied, it finds that court...

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External exigencies and customer loyalty nexus in Nigeria retail banks.

Publication Type: Academic Journal

Source(s): International Journal of Research in Business & Social Science. Sep2022, Vol. 11 Issue 6, p127-137. 11p.

Abstract: Customer loyalty is crucial in the retail banking sector, given the increasing competition within the industry and the emerging non-traditional players. This paper examines the influence of external exigencies on customer loyalty of retail banks in Nig...

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