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Advanced Search Results For "Service quality"

1 - 10 of 207,584 results for
 "Service quality"
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Measuring the quality of mental health services from the patient perspective in China: psychometric evaluation of the Chinese version of the World Health Organization responsiveness performance questionnaire.

Publication Type: Academic Journal

Source(s): Global health action [Glob Health Action] 2022 Dec 31; Vol. 15 (1), pp. 2035503.

Authors:

Abstract: Background: Despite the large population of patients with mental disorders and the rapid development of mental health services in China, there are few evaluations of Chinese mental health services from the patient perspective. Relevant instruments with...

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Samsun'da Kamu ve Özel Hastanelerin Algılanan Hizmet Kalitesi.

Publication Type: Academic Journal

Source(s): Turkish Studies - Economics, Finance, Politics. Dec2021, Vol. 16 Issue 4, p1317-1332. 16p.

Abstract: Hizmet kalitesi, sağlık sektöründe en önemli kavramları arasında yer almaktadır ve son dönemlerde işletmelerin rekabet avantajı sağlamaları bakımından üzerinde önemle durulan bir kavramdır. Bu kapsamda hem akademik olarak hem sektör içinde çeşitli çalı...

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Patients satisfaction with healthcare delivery in Ghana.

Publication Type: Academic Journal

Source(s): BMC health services research [BMC Health Serv Res] 2021 Jul 22; Vol. 21 (1), pp. 722. Date of Electronic Publication: 2021 Jul 22.

Abstract: Background: The service industry has been an evolving sector and a great concern to providers ensuring continuously that clients' satisfaction is met. Hence, the importance of patient satisfaction in the healthcare sector. This study focused on the sat...

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Internal Quality and Job Satisfaction in Health Care Services.

Publication Type: Academic Journal

Source(s): International journal of environmental research and public health [Int J Environ Res Public Health] 2022 Jan 28; Vol. 19 (3). Date of Electronic Publication: 2022 Jan 28.

Abstract: (1) Background: The main purpose of this study was to evaluate the health services' internal quality level in Greek public hospitals and to investigate whether there is a relation between internal quality and health care professionals' job satisfaction...

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Quality assessment of services provided by health centers in Mashhad, Iran: SERVQUAL versus HEALTHQUAL scales.

Publication Type: Academic Journal

Source(s): BMC health services research [BMC Health Serv Res] 2021 Apr 28; Vol. 21 (1), pp. 397. Date of Electronic Publication: 2021 Apr 28.

Abstract: Background: Primary health care is the entry point to the health-care system and regarded as an essential step to achieving universal health coverage. The present study aimed at evaluating the quality of health-care services provided in health centers ...

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Assessing healthcare service quality using routinely collected data: Linking information systems in emergency care.

Publication Type: Academic Journal

Source(s): Journal of medical systems [J Med Syst] 2020 May 08; Vol. 44 (6), pp. 113. Date of Electronic Publication: 2020 May 08.

Abstract: Emergency departments need to continuously calculate quality indicators in order to perform structural improvements, improvements in the daily routine, and ad-hoc improvements in everyday life. However, many different actors across multiple disciplines...

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Does customer service quality influence customer decision making process to use bank plan savings product? a study at Bank Mandiri Cirebon Siliwangi Branch.

Publication Type: Academic Journal

Source(s): Journal of Enterprise & Development (JED). Jun2022, Vol. 4 Issue 1, p1-11. 11p.

Abstract: Purpose -- To determine the effect of customer service quality on customer decision to use bank plan savings of Bank Mandiri Cirebon Siliwangi branch. Research method -- This study used a quantitative approach with a simple linear regression analysis t...

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Validation of a questionnaire for consumers' perception of service quality in community pharmacy.

Publication Type: Academic Journal

Source(s): Research in social & administrative pharmacy : RSAP [Res Social Adm Pharm] 2019 Jun; Vol. 15 (6), pp. 673-681. Date of Electronic Publication: 2018 Aug 17.

Abstract: Background: Consumer insights are vital to gain an understanding of service quality and enable its accurate measurement. Our team has previously developed a theory-based, qualitatively and quantitatively-informed service quality questionnaire for Austr...

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Health system capacity for post-abortion care in Java, Indonesia: a signal functions analysis.

Publication Type: Academic Journal

Source(s): Reproductive health [Reprod Health] 2020 Nov 25; Vol. 17 (1), pp. 189. Date of Electronic Publication: 2020 Nov 25.

Abstract: Background: The quality of obstetric care has been identified as a contributing factor in Indonesia's persistently high level of maternal mortality, and the country's restrictive abortion laws merit special attention to the quality of post-abortion car...

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Combined quality function deployment and logical framework analysis to improve quality of emergency care in Malta.

Publication Type: Academic Journal

Source(s): International journal of health care quality assurance [Int J Health Care Qual Assur] 2016; Vol. 29 (2), pp. 123-40.

Abstract: Purpose: The purpose of this paper is to develop an integrated patient-focused analytical framework to improve quality of care in accident and emergency (A & E) unit of a Maltese hospital.Design/methodology/approach: The study adopts a case study appro...

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