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Advanced Search Results For "ZEMKE, Ron"

1 - 10 of 47 results for
 "ZEMKE, Ron"
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SERVICE MAGIC: THE ART OF AMAZING YOUR CUSTOMERS (Book).

Publication Type: Review

Source(s): Journal of Foodservice Business Research. 2003, Vol. 6 Issue 2, p105-108. 4p.

Authors:

Abstract: Reviews the book "Service Magic: The Art of Amazing Your Customers," by Ron Zemke and Chip Bell.

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The Service Edge: 101 Companies That Profit from Customer Care.

Publication Type: Review

Source(s): Human Resource Development Quarterly. Spring1990, Vol. 1 Issue 1, p101-104. 4p.

Authors:

Abstract: Reviews the book "The Service Edge: 101 Companies That Profit From Customer Care," by Ron Zemke and Dick Schaaf.

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Ron Zemke: A Tribute.

Publication Type: Periodical

Source(s): Training. Oct2004, Vol. 41 Issue 10, p10-12. 2p. 1 Color Photograph.

Authors:

Abstract: Pays tribute to the late Ron Zemke, columnist for the periodical "Training."

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correspondence.

Publication Type: Periodical

Source(s): Training. Oct2004, Vol. 41 Issue 10, p8-9. 2p.

Abstract: Presents letters to the editor about the death of training expert and "Training" columnist Ron Zemke. Significance of his column; Reactions to his death; Topics discussed in his column.

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Figuring Things Out: A Trainer's Guide to Needs and Task Analysis (Book).

Publication Type: Review

Source(s): Personnel Psychology. Winter82, Vol. 35 Issue 4, p879-881. 3p.

Abstract: The article reviews the book "Figuring Things Out: A Trainer's Guide to Needs and Task Analysis," by Ron Zemke and Thomas Kramlinger.

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THE SERVICE EDGE (Book).

Publication Type: Review

Source(s): Journal of Consumer Marketing. 1991, Vol. 8 Issue 1, p61. 3p.

Authors:

Abstract: Reviews the book "The Service Edge: 101 Companies that Profit From Customer Care," by Ron Zemke Dick Schaaf.

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The Service Edge (Book).

Publication Type: Review

Source(s): Journal of Services Marketing. Fall91, Vol. 5 Issue 4, p71. 3p.

Authors:

Abstract: Reviews the book 'The Service Edge: 101 Companies That Profit From Customer Care,' by Ron Zemke and Dick Schaaf.

Subjects:
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Books.

Publication Type: Periodical

Source(s): Training & Development. Jan2000, Vol. 54 Issue 1, p60. 1p. 1 Color Photograph.

Authors:

Abstract: Interviews Ron Zemke, one of the authors of the book `Generations at Work: Managing the Clash of Veterans, Boomers, Xers and Nexters in Your Workplace.' Need or organizations to acknowledge the sources of those generational conflicts; Adaption of trai...

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And the winner is...

Publication Type: Periodical

Source(s): Training. Mar99, Vol. 36 Issue 3, p22. 1/6p.

Abstract: Reports on `Training' magazine senior editor Ron Zemke's receipt of the 1999 Thomas F. Gilbert Distinguished Professional Achievement Award from the International Society for Profesional Improvement. Previous award winners; Zemke's work in occupationa...

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One of our own.

Publication Type: Periodical

Source(s): Training. Jun95, Vol. 32 Issue 6, p28. 1/9p.

Abstract: Announces `Quality Digest' magazine's recognition of Ron Zemke, senior editor of `Training' magazine, as one of its `New Quality Gurus.' Zemke's corporate and professional background.

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