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Advanced Search Results For "e-loyality"

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Membangun e-Loyality dan e-Satisfaction Melalui e-Service Quality Pengguna Goride Kota Semarang

Publication Type:Academic Journal

Source(s):JKBM (Jurnal Konsep Bisnis dan Manajemen), Vol 6, Iss 2, Pp 240-255 (2020)

Abstract:This study aims to analyze the direct and indirect effects of E-Service Quality on E-Loyalty, and the effect of E-Satisfaction o E-Loyalty on the use of Goride in the city of Semarang. The population in this study is GoRide users in the city of Semaran...

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Pengaruh E-Service Quality Dan E-Recovery Service Quality Terhadap E-Satisifaction Serta Implikasinya Pada E-Loyalty Pelanggan Maskapai Penerbangan Air Asia

Publication Type:Academic Journal

Source(s):Jurnal Ekonomi, Bisnis dan Entrepreneurship, Vol 7, Iss 2, Pp 105-115 (2013)

Abstract:The research objective is to be achieved (1) To determine the relationship E-service quality, E-recovery service quality customer Airlines Air Asia and (2) To determine the effect of E-service quality, E-recovery service quality of the customer E-Satis...

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