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THE INTERVENING ROLE OF E-SATISFACTION IN RELATIONSHIPS BETWEEN E-SERVICE QUALITY AND E-LOYALTY: CASE OF BNI MOBILE BANKING IN INDONESIA
Publication Type: Academic Journal
Source(s): Jurnal Aplikasi Manajemen, Vol 21, Iss 3, Pp 671-687 (2023)
Abstract: Banking as a financial intermediary institution can play a role in encouraging domestic economic growth which can help develop the economy in various regions. Almost all aspects of life today require various kinds of technological assistance which enab...
E-loyalty formation of Generation Z: Personal characteristics and social influences
Publication Type: Academic Journal
Source(s): Journal of Tourism, Heritage & Services Marketing, Vol 9, Iss 1, Pp 3-14 (2023)
Abstract: Purpose: This study examines the personal characteristics and social influence of Generation Z on their e-loyalty towards tourism websites. In contrast to previous models, this study explores the effect of perceived compatibility and innovativeness (pe...
Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction
Publication Type: Academic Journal
Source(s): Future Business Journal, Vol 9, Iss 1, Pp 1-12 (2023)
Abstract: Abstract This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services in...
The Impact of E-service Quality on E-loyalty and Revisit Intention through the Mediating Role of E-satisfaction and E-trust
Publication Type: Academic Journal
Source(s): African Journal of Hospitality, Tourism and Leisure, Vol 12, Iss 2, Pp 555-573 (2023)
Abstract: Business providers are always concerned about maintaining and increasing customer satisfaction and trust because they are crucial for positive word of mouth, revisit intentions, and loyalty, which are necessary for long-term success in today's customer...
Navigating the tourism digital landscape: The interrelationship of online travel sites' affordances, technology readiness, online purchase intentions, trust, and E-loyalty
Publication Type: Academic Journal
Source(s): Heliyon, Vol 9, Iss 8, Pp e19135- (2023)
Abstract: This study investigates the relationship between online travel sites' affordances (OTSA), technology readiness (TR), and their impact on tourists' online purchase intentions (OPI), as well as the moderating role of trust on OPI and e-loyalty. The surve...
The effect of e-service quality on e-loyalty of Islamic banking customers: Does e-satisfaction act as mediator?
Publication Type: Academic Journal
Source(s): Jurnal Ekonomi dan Keuangan Islam, Vol 9, Iss 2 (2023)
Abstract: Purpose – This study aims to measure and analyze the mediating role of e-satisfaction on the effect of e-service quality on e-loyalty of the customers of Bank Syariah Indonesia (BSI) in Banda Aceh, Indonesia. Methodology – This study gathered the prima...
CRM STRATEGIES FOR DIGITAL TRANSFORMATION: ANALYSIS OF POTENTIAL AND INNOVATIVE STRATEGIES AND TRENDS IN BIG DATA MANAGEMENT AND CUSTOMER LOYALTY
Publication Type: Academic Journal
Source(s): Journal of Bio-Based Marketing, Vol 1, Iss 1, Pp 48-54 (2023)
Abstract: The digital transformation of businesses has led to an increased use of big data, which has been shown to positively impact customer loyalty and business results. However, the implementation of digital transformation and the use of big data also pose s...
Faktor-Faktor Yang Mempengaruhi E-Loyality Pelanggan Pada E-Commerce
Publication Type: Academic Journal
Source(s): JPPI (Jurnal Penelitian Pendidikan Indonesia), Vol 9, Iss 2 (2023)
Abstract: Penelitian ini bertujuan untuk menganalisis pengaruh : (1) Pengaruh e-service quality terhadap preferensi konsumen pada pengguna Tokopedia (2) Pengaruh e-service quality terhadap e-trust konsumen pada pengguna Tokopedia (3) Pengaruh e-service quality t...
The Relationship between Traditional Travel Agencies Website Design on Customers' e-Loyalty
Publication Type: Academic Journal
Source(s): Journal of International Business, Economics and Entrepreneurship, Vol 7, Iss 2, Pp 33-44 (2022)
Abstract: The website for a traditional travel agency is important as it is assumed that customers make purchases through a travel agency website, they trust for their tourism products and services. A pleasant website design may lead the online customers to cont...
The Dominant Effect of Electronic Service Quality Attributes on Affective, Conative, and Action Electronic Customer Loyalty on Shopee E-Commerce Users in East Java
Publication Type: Academic Journal
Source(s): TIJAB (The International Journal of Applied Business), Vol 6, Iss 1, Pp 107-119 (2022)
Abstract: The high value of e-commerce business transactions which reached more than forty four billion US Dollars caused e-commerce companies to compete fiercely. Shopee is an example of a company that has successfully taken advantage of e-commerce business opp...