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Advanced Search Results For "e-satisfaction"

1 - 10 of 52 results for
 "e-satisfaction"
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The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce

Publication Type:Academic Journal

Source(s):International Journal of Research In Business and Social Science, Vol 11, Iss 6, Pp 600-608 (2022)

Abstract:This study focuses on the quality of electronic services and consumer confidence in increasing customer loyalty through consumer satisfaction. This study aims to determine and analyze the effect of e-service quality and customer experience of trust on ...

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Anteseden Niat Beli Ulang Belanja Online: Uji E-kepuasan Sebagai Mediasi

Publication Type:Academic Journal

Source(s):Jurnal Ilmiah Manajemen dan Bisnis, Vol 23, Iss 1, Pp 109-129 (2022)

Abstract:Purpose – This study aims to predict the effect of security, trustworthiness, ease-of-use, and privacy concerns on repurchase-intentions and the role of e-satisfaction as a mediator.Methodology – Data were collected through structured questionnaires. W...

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REVIEW OF CUSTOMER EXPERIENCE, PERCEIVED EFFECTIVENESS OF E-COMMERCE INSTITUTIONAL MECHANISMS, AND REPURCHASE INTENTION FROM THE PERSPECTIVE OF EXPECTATION-CONFIRMATION THEORY

Publication Type:Academic Journal

Source(s):Jurnal Aplikasi Manajemen, Vol 20, Iss 1, Pp 12-24 (2022)

Abstract:This study aims to determine how the influence of customer experience dimensions includes functionality factors and psychological factors on e-satisfaction, trust in sellers, and repurchase intentions by involving the perceived effectiveness of e-comme...

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The Effects of E-Satisfaction, E-Brand Loyalty and E-Trust Levels on Consumer Behavioral Intentions: A Study on Online Shoppers in Turkey

Publication Type:Academic Journal

Source(s):Journal of International Trade, Logistics and Law, Vol 7, Iss 2, Pp 30-43 (2021)

Abstract:Buying product or services online has become a common practice among millions of people around the world. In this process, it is a matter of curiosity what factors affect the behavioral intentions of consumers. The purpose of this study to examine the ...

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LA MEDIATION SOUS L’APPROCHE « BOOTSTRAPPING » DEMARCHE A SUIVRE VIA SMART-PLS 3

Publication Type:Academic Journal

Source(s):Revue Internationale du Marketing et Management Stratégique, Vol 3, Iss 2, Pp 41-57 (2021)

Abstract:Ce travail scientifique se veut une tentative pour expliquer aux chercheurs dans le domaine du « Marketing et de la science sociale » les démarches à suivre pour tester l’effet de la médiation à travers l’approche de « Bootstrapping » recommandée par P...

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The effect of electronic banking services usage on clients electronic loyalty

Publication Type:Academic Journal

Source(s):International Journal of Human Capital in Urban Management, Vol 6, Iss 4, Pp 461-476 (2021)

Abstract:BACKGROUND AND OBJECTIVES This research targets at investigating and identifying the factors affecting electronic loyalty (E-loyalty) of electronic banking services (E-banking services) in Jordanian bank sector from clients' point of view. The scale of...

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Determinants of the bank clients satisfaction with the internet banking services in Serbia

Publication Type:Academic Journal

Source(s):Marketing (Beograd. 1991), Vol 52, Iss 2, Pp 83-94 (2021)

Abstract:This paper analyzes the satisfaction of bank clients with the internet banking services in the Republic of Serbia. The aim of the research is to measure the actual level of satisfaction of the domestic banks clients with the internet banking services a...

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Factors Influencing Continued Usage Behavior on Mobile Health Applications

Publication Type:Academic Journal

Source(s):Healthcare, Vol 10, Iss 208, p 208 (2022)

Abstract:(1) Background: As people pay more attention to health, mobile health applications (mHealth apps) are becoming popular. These apps offer health services that run on mobile devices to help improve users’ health behaviors. However, few studies explore wh...

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Dampak E-Servive Quality Terhadap E-Satisfaction Serta Implikasinya Pada Online Repurchase B2C Shopee.com

Publication Type:Academic Journal

Source(s):Esensi: Jurnal Bisnis dan Manajemen, Vol 10, Iss 1, Pp 109-118 (2020)

Abstract:Internet services that were introduced in 1993 have an impact on behavior change and the ways of consumer decisions making. On the other hand, the emergence of various developments in information technology, connectivity and smartphones are also slowly...

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Menyelidiki Loyalitas Millenial pada Transportasi Online; Studi Mediasi berbasis SEM-PLS

Publication Type:Academic Journal

Source(s):Benefit Jurnal Manajemen dan Bisnis, Vol 5, Iss 2, Pp 183-198 (2020)

Abstract:The massive transformation of consumer behaviour on the online transportation network platform in Indonesia has still not yet answered comprehensively. We have identified and evaluated several latent constructs based on prior research review. Hence, we...

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