Advanced Search Results For "e-satisfaction"

Publication Type: Academic Journal

Source(s): ارزش آفرینی در مدیریت کسب و کار, Vol 3, Iss 1, Pp 57-81 (2023)

Abstract: The aim of the research is to the effect of electronic satisfaction and trust on the intention to repurchase online by mediating the ease of use and moderating the online experience of customers in the digital store. In terms of purpose, the research m...

Publication Type: Academic Journal

Source(s): Future Business Journal, Vol 9, Iss 1, Pp 1-12 (2023)

Abstract: Abstract This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services in...

Publication Type: Academic Journal

Source(s): The Spirit of Society Journal: International Journal of Society Development and Engagement, Vol 7, Iss 1 (2023)

Abstract: The study of this research can draw implications for practitioners. From the results reported, there are three factors e-trust, e-satisfaction and e-loyalty that influence customers' online refurbishment intention at online stores. Cahaya Abadi Compute...

Publication Type: Academic Journal

Source(s): African Journal of Hospitality, Tourism and Leisure, Vol 12, Iss 2, Pp 555-573 (2023)

Abstract: Business providers are always concerned about maintaining and increasing customer satisfaction and trust because they are crucial for positive word of mouth, revisit intentions, and loyalty, which are necessary for long-term success in today's customer...

Publication Type: Academic Journal

Source(s): APMBA (Asia Pacific Management and Business Application), Vol 11, Iss 3, Pp 363-378 (2023)

Abstract: BUMN (Indonesian State Owned Company) companies participating in the development of the digital industry are PT. KAI (Indonesian Railways Companies). In 2014, PT. KAI launched an official mobile application to make it easier for users to find informati...

Publication Type: Academic Journal

Source(s): Jurnal Sisfokom, Vol 12, Iss 1, Pp 36-44 (2023)

Abstract: Penelitian ini bertujuan untuk menganalisis dan membuktikan pengaruh e-service quality dan e-trust terhadap e-customer loyalty melalui e-satisfaction sebagai variabel intervening pada pengguna dompet digital DANA. Penelitian ini berfokus pada DANA seba...

Publication Type: Academic Journal

Source(s): Journal of Enterprise and Development, Vol 5, Iss Special Issue 1 (2023)

Abstract: Purpose — This study aims to analyze the roles of e-service quality and e-recovery service quality on e-satisfaction in the mobile banking app. Method — The research method was conducted quantitatively using a descriptive-analytic method and verificati...

Publication Type: Academic Journal

Source(s): Jurnal Ekonomi dan Keuangan Islam, Vol 9, Iss 2 (2023)

Abstract: Purpose – This study aims to measure and analyze the mediating role of e-satisfaction on the effect of e-service quality on e-loyalty of the customers of Bank Syariah Indonesia (BSI) in Banda Aceh, Indonesia. Methodology – This study gathered the prima...

Publication Type: Academic Journal

Source(s): Frontiers in Psychology, Vol 14 (2023)

Abstract: Using technology in education facilitates knowledge dissemination expediently while broadening and deepening learning modes and content diversity. As an information technological innovation, E-learning platform is widely used to learn college English. ...

Publication Type: Academic Journal

Source(s): BMC Medical Informatics and Decision Making, Vol 22, Iss 1, Pp 1-12 (2022)

Abstract: Abstract Background Online health communities (OHCs) are becoming effective platforms for people to seek health information. Existing studies divide health information into general and specific information in OHCs. However, few studies discuss the effe...