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    • Everything is Going Electronic, so do Services and Service Quality: Bibliometric Analysis of E-Services and E-Service Quality

    Publication Type: Academic Journal

    Source(s): International Journal of Interactive Mobile Technologies, Vol 15, Iss 18, Pp 148-167 (2021)

    Abstract: The purpose of the study was to explore the developments in ‘e-services and e-service quality’ from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer soft-ware was used to analy...

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