Publication Type:Academic Journal

Source(s):Jurnal Manajemen Dan Kewirausahaan, Vol 10, Iss 1, Pp 24-34 (2022)

Abstract:These points of research to analyze the effect of e-service quality and e-trust on customer satisfaction and loyalty of internet banking users. The population in this research was Bank of Kaltimtara customers who had used internet banking services. The...

Publication Type:Academic Journal

Source(s):Management Analysis Journal, Vol 11, Iss 1, Pp 71-82 (2022)

Abstract:The purpose of this study was to test the influence of e-service quality, experiential marketing, trust, and satisfaction on repurchase intentions. The population in this study was Bukalapak consumers with a sample number of 98 respondents. Sampling me...

Publication Type:Academic Journal

Source(s):Jurnal Manajemen, Vol 13, Iss 1, Pp 133-149 (2022)

Abstract:Online travel agency business sector shows a contradiction that even though e-service quality is still a lot of complaints, it has no effect on e-customer satisfaction. This study aims to analyze the direct effect of E-Service Quality on e-customer loy...

Publication Type:Academic Journal

Source(s):Jurnal Aplikasi Manajemen, Vol 19, Iss 4 (2021)

Abstract:This research measured the effect of e-service quality on e-consumer satisfaction which has an impact on repurchase intention. This research aims to describe how the e-service quality conducted by e-commerce, named Bukalapak, affected e-consumer satisf...

Publication Type:Academic Journal

Source(s):Jurnal Siasat Bisnis, Vol 25, Iss 2, Pp 119-130 (2021)

Abstract:Purpose: This research's main objective is to determine the relationship among e-service quality, trust, and brand image to customer loyalty. Customer satisfaction was a mediator which focused on Shopee customers in Yogyakarta. Design/methodology/appr...

Publication Type:Academic Journal

Source(s):Indonesian Journal of Information Systems, Vol 3, Iss 2, Pp 128-137 (2021)

Abstract:The shipping industry is currently one of the vital aspects of industrial business, especially in the current Covid-19 pandemic era. Delivery of goods, both products and foodstuffs, can be done quickly by using courier services that can be accessed thr...

Publication Type:Academic Journal

Source(s):Esensi: Jurnal Bisnis dan Manajemen, Vol 10, Iss 1, Pp 109-118 (2020)

Abstract:Internet services that were introduced in 1993 have an impact on behavior change and the ways of consumer decisions making. On the other hand, the emergence of various developments in information technology, connectivity and smartphones are also slowly...

Publication Type:Academic Journal

Source(s):Jurnal Siasat Bisnis, Vol 25, Iss 2 (2021)

Abstract:Purpose: This research's main objective is to determine the relationship among e-service quality, trust, and brand image to customer loyalty. Customer satisfaction was a mediator which focused on Shopee customers in Yogyakarta. Design/methodology/appr...

Publication Type:Academic Journal

Source(s):Jurnal Manajemen dan Wirausaha, Vol 22, Iss 2, Pp 131-141 (2020)

Abstract:This study aims to examine the dimensions which determine the Website Quality and E-Service Quality in Small and Medium Enterprises (SMEs) in Indonesia. As one of the important determinant dimensions for website quality, E-Service Quality is specifical...

Publication Type:Academic Journal

Source(s):Jurnal Riset Manajemen Sains Indonesia, Vol 11, Iss 2, Pp 201-223 (2020)

Abstract:Peningkatan popularitas e-commerce berkembang sudah sampai ke tahap “berbelanja tanpa uang” dan kini budaya pembayaran menggunakan kartu atau dompet digital (cashless) untuk melakukan transaksi semakin marak terjadi. Riset McKinsey menyebutkan perkemba...