Publication Type:Academic Journal

Source(s):Management Science Letters, Vol 10, Iss 10, Pp 2221-2228 (2020)

Abstract:Nowadays, universities are investing resources in optimizing e-services to enhance delivery of services to their employees. Most of them provide their services electronically to improve the performance of their organizations. These services are categor...

Publication Type:Academic Journal

Source(s):Management Science Letters, Vol 10, Iss 6, Pp 1225-1232 (2019)

Abstract:Chatbot program has evolved in the Indonesian market as the representative of online service customer that provides immediate response and it is able to interact with customers by using Natural Language Processing. This study aims to determine the exte...

Publication Type:Academic Journal

Source(s):Management Science Letters, Vol 9, Iss 5, Pp 651-660 (2019)

Abstract:This study examines the relationships between Perceived Ease of Use and Perceived Usefulness with actual use of E-Services among 189 students from College of Business Administration (CBA) at Prince Sattam bin Abdulaziz University (PSAU) for the academi...