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Moving to e-Service Learning in Higher Education
Publication Type:Academic Journal
Source(s):Applied Sciences, Vol 12, Iss 5462, p 5462 (2022)
- Authors:
- Adriana Dapena
- Paula M. Castro
- Ana Ares-Pernas
Abstract:Service Learning is a methodology in which students achieve academic and transversal competences related to the curriculum of a subject while performing a service for the benefit of the community. With the COVID-19 pandemic, it was necessary to reorgan...
Trusted and Secure Blockchain-Based Durable Medium Electronic Service
Publication Type:Academic Journal
Source(s):Cryptography, Vol 6, Iss 10, p 10 (2022)
Abstract:A novel, trusted, and secure durable medium electronic service is proposed in the paper. The proposed idea joins cryptographic methods (such as signing with an electronic seal and data encryption) with blockchain techniques. The e-service and blockchai...
Empirical Modeling of Customer Satisfaction for E-Services in Cross-Border E-Commerce
Publication Type:Academic Journal
Source(s):Electronics, Vol 10, Iss 1547, p 1547 (2021)
- Authors:
- Hamed Taherdoost
- Mitra Madanchian
Abstract:This paper presents an empirical analysis of significant features of the e-service satisfaction model (ESM) as an important element of a sharing economy. Customer satisfaction is regarded as one determining factor in the success of businesses. Therefor...
A Methodological Approach for Developing and Validating a Parsimonious and Robust Measurement Tool: The Academic E-Service Quality (ACEQUAL) Model
Publication Type:Academic Journal
Source(s):Education Sciences, Vol 11, Iss 613, p 613 (2021)
- Authors:
- Toni Lupo
- Ester Buscarino
Abstract:Nowadays, in the higher education sector, the quality measurement process of education-related services is assuming a crucial role to support focused and targeted improvement activities deeply centered on students’ needs/necessities. These are consider...
Privacy Preservation Instruments Influencing the Trustworthiness of e-Government Services
Publication Type:Academic Journal
Source(s):Computers, Vol 10, Iss 114, p 114 (2021)
Abstract:Trust is one of the most critical factors that determine willingness to use e-government services. Despite its significance, most previous studies investigated the factors that lead to trusting such services in theoretical aspects without examining the...
Digital Transformation and Strategy in the Banking Sector: Evaluating the Acceptance Rate of E-Services
Publication Type:Academic Journal
Source(s):Journal of Open Innovation: Technology, Market and Complexity, Vol 7, Iss 204, p 204 (2021)
Abstract:Digital transformation in the banking sector is a continuous process that affects both the external and internal environment by redesigning internal processes and existing methods. There are many reasons that digital transformation takes place, such as...
Adopting xRM in Higher Education: E-Services Outside the Classroom
Publication Type:Academic Journal
Source(s):Sustainability, Vol 13, Iss 7522, p 7522 (2021)
- Authors:
- Adam Malešević
- Dušan Barać
- Dragan Soleša
Abstract:This paper explores the role of extended relationship management (xRM) in the higher education ecosystem. With the ultimate goal of the institution’s future sustainable development, the university has developed and implemented a customized model of int...
A Divergent View of the Impact of Digital Transformation on Academic Organizational and Spending Efficiency: A Review and Analytical Study on a University E-Service
Publication Type:Academic Journal
Source(s):Sustainability, Vol 13, Iss 7048, p 7048 (2021)
- Authors:
- Hani Brdesee
Abstract:With the aim of achieving a global ranking and academic distinction, a large number of universities have decided to focus on competition and greater academic quality on a global scale. During the course of such a journey, universities have to face nume...
User-Adapted Web Services by Extending the eIDAS Specification with Functional Attributes
Publication Type:Academic Journal
Source(s):International Journal of Environmental Research and Public Health, Vol 18, Iss 3980, p 3980 (2021)
- Authors:
- Lourdes Marco
- Alejandro Pozo
- Gabriel Huecas
Abstract:To provide web services adapted to the users’ functional capabilities, diversity must be considered from the conceptualization and design phases of the services’ development. In previous work, we proposed a model that allows the provisioning of adapted...
E-Service Quality from Attributes to Outcomes: The Similarity and Difference between Digital and Hybrid Services
Publication Type:Academic Journal
Source(s):Journal of Open Innovation: Technology, Market and Complexity, Vol 6, Iss 143, p 143 (2020)
Abstract:Our research goal is to offer an e-service quality model based on experience and multidimensional quality and compare its applicability for e-services to find differences and similarities in consumer perceptions and behavioral intentions. Additionally,...