Publication Type:Academic Journal

Source(s):Gadjah Mada International Journal of Business, Vol 24, Iss 1, Pp 56-81 (2022)

Abstract:The purpose of this study is to develop new knowledge related to innovation in e-commerce, which we call e-commerce innovation, and how its impact on customer satisfaction and loyalty, together with e-service quality, in the context of an online shop i...

Publication Type:Academic Journal

Source(s):Indonesian Journal of Information Systems, Vol 3, Iss 2, Pp 128-137 (2021)

Abstract:The shipping industry is currently one of the vital aspects of industrial business, especially in the current Covid-19 pandemic era. Delivery of goods, both products and foodstuffs, can be done quickly by using courier services that can be accessed thr...

Publication Type:Academic Journal

Source(s):Jurnal Siasat Bisnis, Vol 25, Iss 2 (2021)

Abstract:Purpose: This research's main objective is to determine the relationship among e-service quality, trust, and brand image to customer loyalty. Customer satisfaction was a mediator which focused on Shopee customers in Yogyakarta. Design/methodology/appr...

Publication Type:Academic Journal

Source(s):Cogent Business & Management, Vol 9, Iss 1 (2022)

Abstract:Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence cu...

Publication Type:Academic Journal

Source(s):Electronics, Vol 10, Iss 1547, p 1547 (2021)

Abstract:This paper presents an empirical analysis of significant features of the e-service satisfaction model (ESM) as an important element of a sharing economy. Customer satisfaction is regarded as one determining factor in the success of businesses. Therefor...

Publication Type:Academic Journal

Source(s):Management Science Letters, Vol 10, Iss 6, Pp 1225-1232 (2019)

Abstract:Chatbot program has evolved in the Indonesian market as the representative of online service customer that provides immediate response and it is able to interact with customers by using Natural Language Processing. This study aims to determine the exte...

Publication Type:Academic Journal

Source(s):Management şi Marketing, Vol 14, Iss 1, Pp 14-30 (2019)

Abstract:The study aims to enhance the customer experience on hotel websites in the context of venue’s booking channels to others. The online filed survey is conducted with 321 internet bookers. The exploratory factor analysis is adopted to analyze the data. Th...

Publication Type:Academic Journal

Source(s):Heliyon, Vol 5, Iss 10, Pp e02690- (2019)

Abstract:The purpose of this study is to develop new knowledge to better understand the most important dimensions of e-service quality that have impact on customer satisfaction, customer trust, and customer behavior, building on existing literature on e-service...

Publication Type:Academic Journal

Source(s):SHS Web of Conferences, Vol 76, p 01015 (2020)

Abstract:The internet has become one of many ways for consumers to shop. With the rapid development of internet connection, online shopping has become increasingly popular around the world. All forms of conveniences available through online businesses have lure...

Publication Type:Academic Journal

Source(s):مطالعات مدیریت راهبردی, Vol 5, Iss 18, Pp 133-153 (2014)

Abstract:Customer satisfaction and loyalty is an integral part of the business, customer satisfaction and still remain faithful, re-buys and purchases from other customers are also invited to participate,In such circumstances, banks pay special attention to imp...