Publication Type:Academic Journal

Source(s):Jurnal Aplikasi Manajemen, Vol 19, Iss 4 (2021)

Abstract:This research measured the effect of e-service quality on e-consumer satisfaction which has an impact on repurchase intention. This research aims to describe how the e-service quality conducted by e-commerce, named Bukalapak, affected e-consumer satisf...

Publication Type:Academic Journal

Source(s):Electronics, Vol 10, Iss 1547, p 1547 (2021)

Abstract:This paper presents an empirical analysis of significant features of the e-service satisfaction model (ESM) as an important element of a sharing economy. Customer satisfaction is regarded as one determining factor in the success of businesses. Therefor...

Publication Type:Academic Journal

Source(s):Economica, Vol 3, Iss 113, Pp 128-143 (2020)

Abstract:In the contemporary world, with all its challenges, it is difficult to detect trends in any field. The rapid development of information technologies has caused a huge wave of information, which in turn has affected the methods of its processing an...

Publication Type:Academic Journal

Source(s):Bìznes Inform, Vol 5, Iss 496, Pp 67-72 (2019)

Abstract:The aim of the article is to enhance the theoretical principles for development of electronic business. The basic features of e-business as a separate, holistic object of research are described. These include the following: e-business – a type of econo...

Publication Type:Academic Journal

Source(s):Journal of Information and Organizational Sciences, Vol 31, Iss 2 (2007)

Abstract:Measurement and improvement of e-service quality is important for sustaining competitive advantage of an e-commerce web site. A number of e-service quality measures have recently been developed that predominantly rely on the subjective evaluation of di...