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The importance of e-service quality in the livestreaming music concert business
Publication Type:Academic Journal
Source(s):Cogent Social Sciences, Vol 8, Iss 1 (2022)
Abstract:The live music concert business was one of the economic sectors most affected by mandatory quarantine and social restrictions due to COVID-19. The quarantine forced this industry to reinvent itself through digital communication, to be able to continue ...
İlişkisel ve Teknolojik Kaynakların E-Sadakat Üzerine Etkisi: Kamu ve Özel Banka Müşterileri Üzerinde Bir İnceleme (The Impact of Relational and Technological Resources on E-Loyalty: A Study on Public and Private Bank Customers)
Publication Type:Academic Journal
Source(s):İşletme Araştırmaları Dergisi, Vol 12, Iss 2, Pp 1334-1346 (2020)
- Authors:
- Hatice Elanur KAPLAN
Abstract:Amaç – Bu araştırma; ilişkisel ve teknolojik kaynakların e-sadakat üzerindeki etkilerini özel ve kamu banka çalışanları üzerinde incelemek amacıyla gerçekleştirilmiştir. Yöntem – Amaç doğrultusunda hazırlanan anket formu, 2019 yılı içerisinde Niğde i...
The Role of E-Satisfaction in Mediating the Effect of E-Service Quality and E-WOM on E-loyalty on Online Marketplace Customers in Denpasar, Bali, Indonesia
Publication Type:Academic Journal
Source(s):Management and Economics Research Journal, Vol 6, Pp 1-7 (2020)
Abstract:This research is motivated by the convenience for consumers to move from an online site to another online site when shopping online. This makes consumers vulnerable to switching to other online shopping sites. This study aims to determine the role of e...
Sanal Mağazacılıkta E-Hizmet Kalitesinin E-Sadakate Etkisi
Publication Type:Academic Journal
Source(s):Isletme ve Iktisat Calismalari Dergisi, Vol 5, Iss 1, Pp 48-59 (2017)
- Authors:
- Murat AKIN
- Murat TOKSARI
Abstract:Marka savaşlarının yaşandığı bugünlerde işletmeler tüketicilere hızlı bir şekilde ulaşmak için interneti pazarlama da etkin bir araç olarak kullanmaya başlamışlardır. Pazarlamanın temel amacı olan sadık tüketiciler oluşturmak sanal mağazacılığı önemli ...
Evaluation of Effective Factors on e-Loyalty in Organizations Providing Electronic Services using Fuzzy AHP Method
Publication Type:Academic Journal
Source(s):Journal of Information Technology Management, Vol 4, Iss 13, Pp 135-156 (2012)
- Authors:
- fatemeh mohammadi
- Amir Afsar
- Javad Taghizadeh
Abstract:In today's business world, proper identification of customer’s requirements and a quick response to these requirements is a key to commercial success. Increasing customer loyalty affects the profitability and organizations can ensure their long-term in...