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Advanced Search Results For "e-services"

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 "e-services"
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The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce

Publication Type:Academic Journal

Source(s):International Journal of Research In Business and Social Science, Vol 11, Iss 6, Pp 600-608 (2022)

Abstract:This study focuses on the quality of electronic services and consumer confidence in increasing customer loyalty through consumer satisfaction. This study aims to determine and analyze the effect of e-service quality and customer experience of trust on ...

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Dampak E-Servive Quality Terhadap E-Satisfaction Serta Implikasinya Pada Online Repurchase B2C Shopee.com

Publication Type:Academic Journal

Source(s):Esensi: Jurnal Bisnis dan Manajemen, Vol 10, Iss 1, Pp 109-118 (2020)

Abstract:Internet services that were introduced in 1993 have an impact on behavior change and the ways of consumer decisions making. On the other hand, the emergence of various developments in information technology, connectivity and smartphones are also slowly...

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İlişkisel ve Teknolojik Kaynakların E-Sadakat Üzerine Etkisi: Kamu ve Özel Banka Müşterileri Üzerinde Bir İnceleme (The Impact of Relational and Technological Resources on E-Loyalty: A Study on Public and Private Bank Customers)

Publication Type:Academic Journal

Source(s):İşletme Araştırmaları Dergisi, Vol 12, Iss 2, Pp 1334-1346 (2020)

Abstract:Amaç – Bu araştırma; ilişkisel ve teknolojik kaynakların e-sadakat üzerindeki etkilerini özel ve kamu banka çalışanları üzerinde incelemek amacıyla gerçekleştirilmiştir. Yöntem – Amaç doğrultusunda hazırlanan anket formu, 2019 yılı içerisinde Niğde i...

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Customer Engagement in Higher Education: How Important the Role of Social Media Marketing, E-Service Quality, and E-Satisfaction for Generation Z Students?

Publication Type:Academic Journal

Source(s):Journal the Winners, Vol 22, Iss 1 (2021)

Abstract:The goal of the research was to examine the effect of social media marketing, e-service quality, and e-satisfaction on customer engagement. The research was conducted at Bina Nusantara University (Binus) with a sample of 100 students from Generation Z ...

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The Role of E-Satisfaction in Mediating the Effect of E-Service Quality and E-WOM on E-loyalty on Online Marketplace Customers in Denpasar, Bali, Indonesia

Publication Type:Academic Journal

Source(s):Management and Economics Research Journal, Vol 6, Pp 1-7 (2020)

Abstract:This research is motivated by the convenience for consumers to move from an online site to another online site when shopping online. This makes consumers vulnerable to switching to other online shopping sites. This study aims to determine the role of e...

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PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION DAN E- LOYALTY NASABAH PENGGUNA MANDIRI ONLINE

Publication Type:Academic Journal

Source(s):Profit: Jurnal Administrasi Bisnis, Vol 14, Iss 1, Pp 1-11 (2020)

Abstract:This research aims to investigated the effect of e-service quality as independent variabel on e-customer satisfaction and e-customer loyalty as dependent variabel. This research is a quantitative approach with type of explanatory research. The data use...

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Exploring The Relationship among E-Service Quality, E-Trust, E-Satisfaction and Loyalty at Higher Education Institutions

Publication Type:Academic Journal

Source(s):Journal on Efficiency and Responsibility in Education and Science, Vol 12, Iss 4, Pp 102-110 (2019)

Abstract:We examine the effect of e-service quality through E-S-QUAL dimensions of efficiency, fulfilment, system availability, and privacy on e-trust, e-satisfaction and loyalty of students from public and private universities in Jakarta, Indonesia. A total of...

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THE INFLUENCE OF E-SERVICE QUALITY TOWARD E-SATISFACTION, E-TRUST, E-WORD OF MOUTH AND ONLINE REPURCHASE INTENTION: A STUDY ON THE CONSUMERS OF THE THREE-STAR HOTELS IN LAMPUNG

Publication Type:Academic Journal

Source(s):Russian Journal of Agricultural and Socio-Economic Sciences, Vol 93, Iss 9, Pp 27-38 (2019)

Abstract:The development of business through internet media (e-business) is increasingly prevalent throughout the world. Information and communication technology has also caused borderless relations and caused significant social, economic and cultural changes t...

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ANALYSIS OF THE RELATIONSHIP BETWEEN E-SERVICE QUALITY, CUSTOMER SATISFACTION, AND CONSUMER BEHAVIORAL INTENTIONS: A CASE STUDY OF ONLINE-BASED AGRIBUSINESS COMPANIES IN MALANG CITY

Publication Type:Academic Journal

Source(s):Russian Journal of Agricultural and Socio-Economic Sciences, Vol 85, Iss 1, Pp 113-120 (2019)

Abstract:The trend of internet uses in daily activities causes changes in the way business and society work. Business owners are now competing to offer better products and switch to online transactions. This intense competition causes marketers to find ways to ...

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Pengaruh E-Service Quality Dan E-Recovery Service Quality Terhadap E-Satisifaction Serta Implikasinya Pada E-Loyalty Pelanggan Maskapai Penerbangan Air Asia

Publication Type:Academic Journal

Source(s):Jurnal Ekonomi, Bisnis dan Entrepreneurship, Vol 7, Iss 2, Pp 105-115 (2013)

Abstract:The research objective is to be achieved (1) To determine the relationship E-service quality, E-recovery service quality customer Airlines Air Asia and (2) To determine the effect of E-service quality, E-recovery service quality of the customer E-Satis...

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