Publication Type:Academic Journal

Source(s):Management Analysis Journal, Vol 11, Iss 1, Pp 71-82 (2022)

Abstract:The purpose of this study was to test the influence of e-service quality, experiential marketing, trust, and satisfaction on repurchase intentions. The population in this study was Bukalapak consumers with a sample number of 98 respondents. Sampling me...

Publication Type:Academic Journal

Source(s):Jurnal Manajemen, Vol 13, Iss 1, Pp 133-149 (2022)

Abstract:Online travel agency business sector shows a contradiction that even though e-service quality is still a lot of complaints, it has no effect on e-customer satisfaction. This study aims to analyze the direct effect of E-Service Quality on e-customer loy...

Publication Type:Academic Journal

Source(s):Gadjah Mada International Journal of Business, Vol 24, Iss 1, Pp 56-81 (2022)

Abstract:The purpose of this study is to develop new knowledge related to innovation in e-commerce, which we call e-commerce innovation, and how its impact on customer satisfaction and loyalty, together with e-service quality, in the context of an online shop i...

Publication Type:Academic Journal

Source(s):Journal on Efficiency and Responsibility in Education and Science, Vol 14, Iss 3, Pp 154-166 (2021)

Abstract:High competition in the higher education sector, especially private universities, has brought a high attention to service quality that can increase students’ satisfaction and their retention rates. This study aimed to investigate the effect of traditio...

Publication Type:Academic Journal

Source(s):Jurnal Aplikasi Manajemen, Vol 19, Iss 4 (2021)

Abstract:This research measured the effect of e-service quality on e-consumer satisfaction which has an impact on repurchase intention. This research aims to describe how the e-service quality conducted by e-commerce, named Bukalapak, affected e-consumer satisf...

Publication Type:Academic Journal

Source(s):International Journal of Technology, Vol 12, Iss 3, Pp 472-484 (2021)

Abstract:In early May 2020, the Government of Indonesia announced that the Covid-19 outbreak was categorised as a pandemic and imposed several rules in order to minimise the negative impacts arising from this pandemic. This has caused people's routines to c...

Publication Type:Academic Journal

Source(s):APMBA (Asia Pacific Management and Business Application), Vol 9, Iss 3, Pp 261-276 (2021)

Abstract:Service quality includes shipping has been considered a critical factor that affects continuance intention consumers in online shopping. This study investigate whether attitude acts as a moderator between service quality and shipping with regard to con...

Publication Type:Academic Journal

Source(s):Indonesian Journal of Information Systems, Vol 3, Iss 2, Pp 128-137 (2021)

Abstract:The shipping industry is currently one of the vital aspects of industrial business, especially in the current Covid-19 pandemic era. Delivery of goods, both products and foodstuffs, can be done quickly by using courier services that can be accessed thr...

Publication Type:Academic Journal

Source(s):Esensi: Jurnal Bisnis dan Manajemen, Vol 10, Iss 1, Pp 109-118 (2020)

Abstract:Internet services that were introduced in 1993 have an impact on behavior change and the ways of consumer decisions making. On the other hand, the emergence of various developments in information technology, connectivity and smartphones are also slowly...

Publication Type:Academic Journal

Source(s):Jurnal Siasat Bisnis, Vol 25, Iss 2 (2021)

Abstract:Purpose: This research's main objective is to determine the relationship among e-service quality, trust, and brand image to customer loyalty. Customer satisfaction was a mediator which focused on Shopee customers in Yogyakarta. Design/methodology/appr...