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Advanced Search Results For "e-services"

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Publication Type:Academic Journal

Source(s):Economica, Vol 3, Iss 113, Pp 128-143 (2020)

Abstract:In the contemporary world, with all its challenges, it is difficult to detect trends in any field. The rapid development of information technologies has caused a huge wave of information, which in turn has affected the methods of its processing an...

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The Role of E-Satisfaction in Mediating the Effect of E-Service Quality and E-WOM on E-loyalty on Online Marketplace Customers in Denpasar, Bali, Indonesia

Publication Type:Academic Journal

Source(s):Management and Economics Research Journal, Vol 6, Pp 1-7 (2020)

Abstract:This research is motivated by the convenience for consumers to move from an online site to another online site when shopping online. This makes consumers vulnerable to switching to other online shopping sites. This study aims to determine the role of e...

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Transformation model of e-service quality: theoretical substantiation

Publication Type:Academic Journal

Source(s):Вестник Российского экономического университета имени Г. В. Плеханова, Vol 0, Iss 2, Pp 93-107 (2019)

Abstract:The article deals with the problem of modeling the quality of e-services on the basis of evolution analysis and comparison of object factors of theories of technologies’ adoption and continuous use. The author identified and systematized factors of tec...

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Publication Type:Academic Journal

Source(s):Вестник университета, Vol 0, Iss 7, Pp 23-29 (2018)

Abstract:Public services, being the central process of society, requires constant improvement. To define the direction of modernization the article covers the assessment of the current level of existing electronic services. Based on the public opinion research,...

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Measurement and evaluation of the public administration performance through delivery of electronic services

Publication Type:Academic Journal

Source(s):Academicus International Scientific Journal, Vol MMXV, Iss 12, Pp 169-179 (2015)

Abstract:The purpose of this paper concerns the relation between delivery of electronic services (e-services) and evaluation of public administration performance. Public sector organizations should pay attention and determine the strategies to be followed in or...

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Pengaruh E-Service Quality Dan E-Recovery Service Quality Terhadap E-Satisifaction Serta Implikasinya Pada E-Loyalty Pelanggan Maskapai Penerbangan Air Asia

Publication Type:Academic Journal

Source(s):Jurnal Ekonomi, Bisnis dan Entrepreneurship, Vol 7, Iss 2, Pp 105-115 (2013)

Abstract:The research objective is to be achieved (1) To determine the relationship E-service quality, E-recovery service quality customer Airlines Air Asia and (2) To determine the effect of E-service quality, E-recovery service quality of the customer E-Satis...

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