Publication Type:Academic Journal

Source(s):Jurnal Manajemen Dan Kewirausahaan, Vol 10, Iss 1, Pp 24-34 (2022)

Abstract:These points of research to analyze the effect of e-service quality and e-trust on customer satisfaction and loyalty of internet banking users. The population in this research was Bank of Kaltimtara customers who had used internet banking services. The...

Publication Type:Academic Journal

Source(s):Gadjah Mada International Journal of Business, Vol 24, Iss 1, Pp 56-81 (2022)

Abstract:The purpose of this study is to develop new knowledge related to innovation in e-commerce, which we call e-commerce innovation, and how its impact on customer satisfaction and loyalty, together with e-service quality, in the context of an online shop i...

Publication Type:Academic Journal

Source(s):Jurnal Aplikasi Manajemen, Vol 19, Iss 4 (2021)

Abstract:This research measured the effect of e-service quality on e-consumer satisfaction which has an impact on repurchase intention. This research aims to describe how the e-service quality conducted by e-commerce, named Bukalapak, affected e-consumer satisf...

Publication Type:Academic Journal

Source(s):APMBA (Asia Pacific Management and Business Application), Vol 9, Iss 3, Pp 261-276 (2021)

Abstract:Service quality includes shipping has been considered a critical factor that affects continuance intention consumers in online shopping. This study investigate whether attitude acts as a moderator between service quality and shipping with regard to con...

Publication Type:Academic Journal

Source(s):Esensi: Jurnal Bisnis dan Manajemen, Vol 10, Iss 1, Pp 109-118 (2020)

Abstract:Internet services that were introduced in 1993 have an impact on behavior change and the ways of consumer decisions making. On the other hand, the emergence of various developments in information technology, connectivity and smartphones are also slowly...

Publication Type:Academic Journal

Source(s):Cogent Business & Management, Vol 9, Iss 1 (2022)

Abstract:Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence cu...

Publication Type:Academic Journal

Source(s):Jurnal Manajemen dan Wirausaha, Vol 22, Iss 2, Pp 131-141 (2020)

Abstract:This study aims to examine the dimensions which determine the Website Quality and E-Service Quality in Small and Medium Enterprises (SMEs) in Indonesia. As one of the important determinant dimensions for website quality, E-Service Quality is specifical...

Publication Type:Academic Journal

Source(s):DeReMa (Development Research of Management): Jurnal Manajemen, Vol 15, Iss 2, Pp 209-226 (2020)

Abstract:The aim of this study is to determine whether E-Service Quality and E-Recovery influences repurchase intention in online stores in Surabaya by using customer loyalty as a mediator. This research was conducted from January 2020 to May 2020. The research...

Publication Type:Academic Journal

Source(s):İşletme Araştırmaları Dergisi, Vol 12, Iss 2, Pp 1334-1346 (2020)

Abstract:Amaç – Bu araştırma; ilişkisel ve teknolojik kaynakların e-sadakat üzerindeki etkilerini özel ve kamu banka çalışanları üzerinde incelemek amacıyla gerçekleştirilmiştir. Yöntem – Amaç doğrultusunda hazırlanan anket formu, 2019 yılı içerisinde Niğde i...

Publication Type:Academic Journal

Source(s):Journal of Open Innovation: Technology, Market and Complexity, Vol 7, Iss 204, p 204 (2021)

Abstract:Digital transformation in the banking sector is a continuous process that affects both the external and internal environment by redesigning internal processes and existing methods. There are many reasons that digital transformation takes place, such as...