Publication Type:Academic Journal

Source(s):Jurnal Manajemen, Vol 13, Iss 1, Pp 133-149 (2022)

Abstract:Online travel agency business sector shows a contradiction that even though e-service quality is still a lot of complaints, it has no effect on e-customer satisfaction. This study aims to analyze the direct effect of E-Service Quality on e-customer loy...

Publication Type:Academic Journal

Source(s):Esensi: Jurnal Bisnis dan Manajemen, Vol 10, Iss 1, Pp 109-118 (2020)

Abstract:Internet services that were introduced in 1993 have an impact on behavior change and the ways of consumer decisions making. On the other hand, the emergence of various developments in information technology, connectivity and smartphones are also slowly...

Publication Type:Academic Journal

Source(s):Problemy Zarządzania, Vol 2020, Iss 87, Pp 159-176 (2020)

Abstract:Purpose: To identify the consumption behaviours of singles aged 60+ (running single-person households) on the e-tourism market and to identify barriers to the use of this type of services, taking into account socio-demographic and economic factors. ...

Publication Type:Academic Journal

Source(s):Global Business and Finance Review, Vol 24, Iss 3, Pp 29-42 (2019)

Abstract:The purpose of this study is to clarify whether there are relationships among the four key factors contributing to the success of e-business: e-service quality, e-trust e-customer satisfaction and behavioral intentions, thus make a conclusion and provi...

Publication Type:Academic Journal

Source(s):Acta Universitatis Lodziensis. Folia Oeconomica, Vol 3, Iss 342, Pp 61-87 (2019)

Abstract:The aim of this work is to assess the development of voivodships in terms of the usage of e‑services (e‑government, e‑commerce, e‑health, etc.) in households, in comparison with the research on the overall ICT usage in households, in voivodships. The r...

Publication Type:Academic Journal

Source(s):Polityki Europejskie, Finanse i Marketing, Iss 22(71) (2019)

Abstract:W dobie społeczeństwa informacyjnego wzrost zachowań prosumenckich nie byłby możliwy bez rozwoju technologii ICT. Interaktywność współczesnych mediów sprzyja rozwojowi zjawiska prosumpcji. Artykuł przedstawia zagadnienia związane z postępowaniem nabywc...

Publication Type:Academic Journal

Source(s):MIX: Jurnal Ilmiah Manajemen, Vol 8, Iss 1, Pp 73-89 (2018)

Abstract:Abstract. The study aims to determine the most preferred e-service quality attribute chosen by customers and classify customers based on their preferences and sociodemographic characteristics in Malang city. This research used quantitative approach wit...

Publication Type:Academic Journal

Source(s):Jurnal Ilmiah Akuntansi dan Keuangan, Vol 6, Iss 2, Pp 116-122 (2017)

Abstract:The purpose of this study was to determine the effect of perceived value and e-service quality on switching costs and customer loyalty. The sample of this study is Tokopedia users who have made at least 1 transaction in the past month in Kebumen totali...

Publication Type:Academic Journal

Source(s):Isletme ve Iktisat Calismalari Dergisi, Vol 5, Iss 1, Pp 48-59 (2017)

Abstract:Marka savaşlarının yaşandığı bugünlerde işletmeler tüketicilere hızlı bir şekilde ulaşmak için interneti pazarlama da etkin bir araç olarak kullanmaya başlamışlardır. Pazarlamanın temel amacı olan sadık tüketiciler oluşturmak sanal mağazacılığı önemli ...

Publication Type:Academic Journal

Source(s):Ekonomiczne Problemy Usług, Vol 131 (2018)

Abstract:The implementation of e-services requires fast and convenient identification, authorization and verification of users. There are three basic types of identity verification methods: knowledge-based methods, methods that use material identifiers, and bio...