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Advanced Search Results For "e-services"

1 - 10 of 21 results for
 "e-services"
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Interaction of E-Service Quality, Experiential Marketing, Trust, and Satisfaction on Repurchase Intention

Publication Type:Academic Journal

Source(s):Management Analysis Journal, Vol 11, Iss 1, Pp 71-82 (2022)

Abstract:The purpose of this study was to test the influence of e-service quality, experiential marketing, trust, and satisfaction on repurchase intentions. The population in this study was Bukalapak consumers with a sample number of 98 respondents. Sampling me...

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E-SERVICE QUALITY, CUSTOMER SATISFACTION, AND REPURCHASE INTENTION: ANALYZING THE IMPACT ON E-COMMERCE PLATFORM

Publication Type:Academic Journal

Source(s):Jurnal Aplikasi Manajemen, Vol 19, Iss 4 (2021)

Abstract:This research measured the effect of e-service quality on e-consumer satisfaction which has an impact on repurchase intention. This research aims to describe how the e-service quality conducted by e-commerce, named Bukalapak, affected e-consumer satisf...

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The influence of e-service quality, trust, brand image on Shopee customer satisfaction and loyalty

Publication Type:Academic Journal

Source(s):Jurnal Siasat Bisnis, Vol 25, Iss 2, Pp 119-130 (2021)

Abstract:Purpose: This research's main objective is to determine the relationship among e-service quality, trust, and brand image to customer loyalty. Customer satisfaction was a mediator which focused on Shopee customers in Yogyakarta. Design/methodology/appr...

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Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality

Publication Type:Academic Journal

Source(s):Cogent Business & Management, Vol 9, Iss 1 (2022)

Abstract:Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence cu...

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PENGARUH PROMOSI PENJUALAN DAN E-SERVICE QUALITY TERHADAP KEPUTUSAN PENGGUNAAN APLIKASI OVO

Publication Type:Academic Journal

Source(s):Jurnal Riset Manajemen Sains Indonesia, Vol 11, Iss 2, Pp 201-223 (2020)

Abstract:Peningkatan popularitas e-commerce berkembang sudah sampai ke tahap “berbelanja tanpa uang” dan kini budaya pembayaran menggunakan kartu atau dompet digital (cashless) untuk melakukan transaksi semakin marak terjadi. Riset McKinsey menyebutkan perkemba...

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Digital Transformation and Strategy in the Banking Sector: Evaluating the Acceptance Rate of E-Services

Publication Type:Academic Journal

Source(s):Journal of Open Innovation: Technology, Market and Complexity, Vol 7, Iss 204, p 204 (2021)

Abstract:Digital transformation in the banking sector is a continuous process that affects both the external and internal environment by redesigning internal processes and existing methods. There are many reasons that digital transformation takes place, such as...

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Consumer Behaviour of Silver Singles on the E-Tourist Market

Publication Type:Academic Journal

Source(s):Problemy Zarządzania, Vol 2020, Iss 87, Pp 159-176 (2020)

Abstract:Purpose: To identify the consumption behaviours of singles aged 60+ (running single-person households) on the e-tourism market and to identify barriers to the use of this type of services, taking into account socio-demographic and economic factors. ...

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The effect of online service quality and consumers’ motivation on willingness to participate in co-creation activities

Publication Type:Academic Journal

Source(s):Jurnal Siasat Bisnis, Vol 23, Iss 2, Pp 113-126 (2019)

Abstract:This study examines factors that encourage consumers to participate in co-creation activities. There are two factors that have been tested concerning their roles in determining the willingness of consumers to participate in co-creation activities. The ...

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Toward a mandatory public e-services in Jordan

Publication Type:Academic Journal

Source(s):Cogent Business & Management, Vol 7, Iss 1 (2020)

Abstract:With the rapid developments in utilizing the popularity of internet, the governments all over the world adopted various e-government projects to provide their services. This paper aimed to investigate how the governmental departments in Jordan can prov...

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E-Service Quality from Attributes to Outcomes: The Similarity and Difference between Digital and Hybrid Services

Publication Type:Academic Journal

Source(s):Journal of Open Innovation: Technology, Market and Complexity, Vol 6, Iss 143, p 143 (2020)

Abstract:Our research goal is to offer an e-service quality model based on experience and multidimensional quality and compare its applicability for e-services to find differences and similarities in consumer perceptions and behavioral intentions. Additionally,...

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