Publication Type:Academic Journal

Source(s):Management Analysis Journal, Vol 11, Iss 1, Pp 71-82 (2022)

Abstract:The purpose of this study was to test the influence of e-service quality, experiential marketing, trust, and satisfaction on repurchase intentions. The population in this study was Bukalapak consumers with a sample number of 98 respondents. Sampling me...

Publication Type:Academic Journal

Source(s):Jurnal Aplikasi Manajemen, Vol 19, Iss 4 (2021)

Abstract:This research measured the effect of e-service quality on e-consumer satisfaction which has an impact on repurchase intention. This research aims to describe how the e-service quality conducted by e-commerce, named Bukalapak, affected e-consumer satisf...

Publication Type:Academic Journal

Source(s):Jurnal Siasat Bisnis, Vol 25, Iss 2, Pp 119-130 (2021)

Abstract:Purpose: This research's main objective is to determine the relationship among e-service quality, trust, and brand image to customer loyalty. Customer satisfaction was a mediator which focused on Shopee customers in Yogyakarta. Design/methodology/appr...

Publication Type:Academic Journal

Source(s):Cogent Business & Management, Vol 9, Iss 1 (2022)

Abstract:Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence cu...

Publication Type:Academic Journal

Source(s):Jurnal Riset Manajemen Sains Indonesia, Vol 11, Iss 2, Pp 201-223 (2020)

Abstract:Peningkatan popularitas e-commerce berkembang sudah sampai ke tahap “berbelanja tanpa uang” dan kini budaya pembayaran menggunakan kartu atau dompet digital (cashless) untuk melakukan transaksi semakin marak terjadi. Riset McKinsey menyebutkan perkemba...

Publication Type:Academic Journal

Source(s):Journal of Open Innovation: Technology, Market and Complexity, Vol 7, Iss 204, p 204 (2021)

Abstract:Digital transformation in the banking sector is a continuous process that affects both the external and internal environment by redesigning internal processes and existing methods. There are many reasons that digital transformation takes place, such as...

Publication Type:Academic Journal

Source(s):Problemy Zarządzania, Vol 2020, Iss 87, Pp 159-176 (2020)

Abstract:Purpose: To identify the consumption behaviours of singles aged 60+ (running single-person households) on the e-tourism market and to identify barriers to the use of this type of services, taking into account socio-demographic and economic factors. ...

Publication Type:Academic Journal

Source(s):Jurnal Siasat Bisnis, Vol 23, Iss 2, Pp 113-126 (2019)

Abstract:This study examines factors that encourage consumers to participate in co-creation activities. There are two factors that have been tested concerning their roles in determining the willingness of consumers to participate in co-creation activities. The ...

Publication Type:Academic Journal

Source(s):Cogent Business & Management, Vol 7, Iss 1 (2020)

Abstract:With the rapid developments in utilizing the popularity of internet, the governments all over the world adopted various e-government projects to provide their services. This paper aimed to investigate how the governmental departments in Jordan can prov...

Publication Type:Academic Journal

Source(s):Journal of Open Innovation: Technology, Market and Complexity, Vol 6, Iss 143, p 143 (2020)

Abstract:Our research goal is to offer an e-service quality model based on experience and multidimensional quality and compare its applicability for e-services to find differences and similarities in consumer perceptions and behavioral intentions. Additionally,...