scroll to top

EBSCO Auth Banner

Let's find your institution. Click here.

Advanced Search Results For "e-services"

1 - 10 of 247 results for
Results per page:


Publication Type: Academic Journal

Source(s): Russian Journal of Agricultural and Socio-Economic Sciences, Vol 132, Iss 12, Pp 73-80 (2022)

Abstract: This study is to examine and analyze empirically the effect of E-Service Quality, Word Of Mouth and Corporate Image on Customer Decisions in Using Mobile Banking at Bank Syariah Indonesia Kendari Branch. This research is an explanatory research that ai...

Integration Kano Model and E-Servqual to Evaluate Online Travel Agent Services in Bandung 2022

Publication Type: Academic Journal

Source(s): Jurnal Kawistara, Vol 12, Iss 3, Pp 313-329 (2022)

Abstract: One of the integrated e-commerce models is online ticket selling. Many travel agents sell travel tickets for national or international destinations online through websites; one of them is, a popular travel agency in Indonesia. The intense com...

E-Service Quality Assessment According to Hierarchical Service Quality Models

Publication Type: Academic Journal

Source(s): Management Systems in Production Engineering, Vol 30, Iss 4, Pp 311-318 (2022)


Abstract: E-commerce is becoming more and more popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide its services via the Internet is suffering heavy losses. Online shopping is largely different from trad...

E-Service Quality Pada Pelayanan Kependudukan Elektronik Alpukat Betawi Pemerintah Provinsi DKI Jakarta

Publication Type: Academic Journal

Source(s): Publisia (Jurnal Ilmu Administrasi Publik), Vol 7, Iss 2, Pp 174-187 (2022)

Abstract: Alpukat Betawi is an electronic public service provided to facilitate population administration services in the DKI Jakarta Province. However, not all electronic services have good service quality. This can be seen from some problems such as systems th...

Analyzing the determinant of intention to use digital platform application: a moderated mediation model

Publication Type: Academic Journal

Source(s): Manajemen dan Bisnis, Vol 21, Iss 2, Pp 173-184 (2022)

Abstract: The purpose of this study is to analyse and examine the factors that determine customer intention to use Halodoc, a digital platform application in health sector. This study employs e-service quality as one of the antecedents of customer intention, and...

The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce

Publication Type: Academic Journal

Source(s): International Journal of Research In Business and Social Science, Vol 11, Iss 6, Pp 600-608 (2022)

Abstract: This study focuses on the quality of electronic services and consumer confidence in increasing customer loyalty through consumer satisfaction. This study aims to determine and analyze the effect of e-service quality and customer experience of trust on ...

Implementation of e-service quality by front office department in increasing guest satisfaction at Movenpick Resort & Spa Jimbaran Bali

Publication Type: Academic Journal

Source(s): Journal of Applied Sciences in Travel and Hospitality, Vol 5, Iss 2, Pp 88-97 (2022)

Abstract: This study was conducted to determine the implementation of e-service quality by the front office department to guest satisfaction and to determine the percentage of guest satisfaction with e-service quality by the front office department at Mevenpick ...

Public awareness and use of health tools provided by the portal of the Ministry of Health of Saudi Arabia

Publication Type: Academic Journal

Source(s): Informatics in Medicine Unlocked, Vol 36, Iss , Pp 101151- (2023)

Abstract: Purpose: The objective of this study was to assess the awareness and use of the health tools provided by the portal of the Ministry of Health (MOH) of Saudi Arabia to the Saudi public. Method: ology: A cross-sectional study was conducted to assess the ...

A Review of E-Government Assessment Frameworks: E-Readiness, Adoption, Citizen Engagement and Quality

Publication Type: Academic Journal

Source(s): JeDEM - eJournal of eDemocracy & Open Government, Vol 14, Iss 2 (2022)

Abstract: The rapid development of digitalization has impelled countries to adopt electronic government (e-government) to improve quality and efficiency, reduce costs and establish transparency in their transactions with the citizens, thereby, strengthening the ...

Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia

Publication Type: Academic Journal

Source(s): Cogent Business & Management, Vol 9, Iss 1 (2022)

Abstract: While several studies examine the influence of service quality on customer satisfaction in physical retail banking offices, there is a shortage of studies on service quality in the digital space of banking. Further, many developing country contexts suc...