Publication Type:Academic Journal

Source(s):Biblioteka i Edukacja, Iss 21, Pp 33-48 (2022)

Abstract:The popularity of e-services in the times of the COVID-19 pandemic with emphasis on platforms providing books in electronic versions, according to the statistics of the C. K. Norwid Municipal and District Public Library in Goleniów Abstract: The articl...

Publication Type:Academic Journal

Source(s):Biblioteka i Edukacja, Iss 21, Pp 49-58 (2022)

Abstract:E-services at the Library of the Cracow University of Technology - implementation of the planned strategy or response to the current demand Abstract: The article presents the impact of the coronavirus pandemic on the activities of the Library of the Cr...

Publication Type:Academic Journal

Source(s):Jurnal Manajemen Dan Kewirausahaan, Vol 10, Iss 1, Pp 24-34 (2022)

Abstract:These points of research to analyze the effect of e-service quality and e-trust on customer satisfaction and loyalty of internet banking users. The population in this research was Bank of Kaltimtara customers who had used internet banking services. The...

Publication Type:Academic Journal

Source(s):Management Analysis Journal, Vol 11, Iss 1, Pp 71-82 (2022)

Abstract:The purpose of this study was to test the influence of e-service quality, experiential marketing, trust, and satisfaction on repurchase intentions. The population in this study was Bukalapak consumers with a sample number of 98 respondents. Sampling me...

Publication Type:Academic Journal

Source(s):گۆڤارا زانستێن مرۆڤایەتی یا زانكۆیا زاخۆ, Vol 10, Iss 2 (2022)

Abstract:The rapid development of technology affected how people think, interact, and do business and led governments in many countries to change how they interact with their citizens. The development of information and communication technologies increased citi...

Publication Type:Academic Journal

Source(s):Frontiers in Environmental Science, Vol 10 (2022)

Abstract:The e-Service system is utilized in government administration to help achieve efficiency and provide people with services that meet their needs. This service is also known as e-Government. This article discovers the actual impacts and examines the pape...

Publication Type:Academic Journal

Source(s):International Journal of Interactive Mobile Technologies, Vol 15, Iss 18, Pp 148-167 (2021)

Abstract:The purpose of the study was to explore the developments in ‘e-services and e-service quality’ from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer soft-ware was used to analy...

Publication Type:Academic Journal

Source(s):Jurnal Manajemen, Vol 13, Iss 1, Pp 133-149 (2022)

Abstract:Online travel agency business sector shows a contradiction that even though e-service quality is still a lot of complaints, it has no effect on e-customer satisfaction. This study aims to analyze the direct effect of E-Service Quality on e-customer loy...

Publication Type:Academic Journal

Source(s):IEEE Access, Vol 10, Pp 49015-49027 (2022)

Abstract:Electronic commerce (EC) has become the most critical business activity worldwide. China has become the world’s second largest economy. This study reviewed EC studies in China because although research on EC has yielded numerous results, limited resear...

Publication Type:Academic Journal

Source(s):Gadjah Mada International Journal of Business, Vol 24, Iss 1, Pp 56-81 (2022)

Abstract:The purpose of this study is to develop new knowledge related to innovation in e-commerce, which we call e-commerce innovation, and how its impact on customer satisfaction and loyalty, together with e-service quality, in the context of an online shop i...