Publication Type:Academic Journal

Source(s):Cogent Business & Management, Vol 7, Iss 1 (2020)

Abstract:With the rapid developments in utilizing the popularity of internet, the governments all over the world adopted various e-government projects to provide their services. This paper aimed to investigate how the governmental departments in Jordan can prov...

Publication Type:Academic Journal

Source(s):Acta Universitatis Lodziensis. Folia Oeconomica, Vol 3, Iss 342, Pp 61-87 (2019)

Abstract:The aim of this work is to assess the development of voivodships in terms of the usage of e‑services (e‑government, e‑commerce, e‑health, etc.) in households, in comparison with the research on the overall ICT usage in households, in voivodships. The r...

Publication Type:Academic Journal

Source(s):Profit: Jurnal Administrasi Bisnis, Vol 13, Iss 2, Pp 73-80 (2019)

Abstract:The purpose of this study is to find the impact of e-service quality and e-recovery service quality on e-customer satisfaction and e-customer loyalty in Shopee's online marketplace. This research was triggered by the increasing number of Shopee applica...

Publication Type:Academic Journal

Source(s):Journal of Information Technology Management, Vol 11, Iss 2, Pp 79-110 (2019)

Abstract:Recently, significant technological changes, greater customer demand and the rise of new business models have triggered a rapid increase in electronic service (e-service) innovations. Now, innovation in the provision of e-services has become one of the...

Publication Type:Academic Journal

Source(s):International Journal of Environmental Research and Public Health, Vol 18, Iss 3980, p 3980 (2021)

Abstract:To provide web services adapted to the users’ functional capabilities, diversity must be considered from the conceptualization and design phases of the services’ development. In previous work, we proposed a model that allows the provisioning of adapted...

Publication Type:Academic Journal

Source(s):Journal of Open Innovation: Technology, Market and Complexity, Vol 6, Iss 143, p 143 (2020)

Abstract:Our research goal is to offer an e-service quality model based on experience and multidimensional quality and compare its applicability for e-services to find differences and similarities in consumer perceptions and behavioral intentions. Additionally,...

Publication Type:Academic Journal

Source(s):Bìznes Inform, Vol 5, Iss 496, Pp 67-72 (2019)

Abstract:The aim of the article is to enhance the theoretical principles for development of electronic business. The basic features of e-business as a separate, holistic object of research are described. These include the following: e-business – a type of econo...

Publication Type:Academic Journal

Source(s):TEM Journal, Vol 8, Iss 2, Pp 462-470 (2019)

Abstract:The objective of this research was to investigate the role of internal and external integration in improving the quality of electronic services in the researched company. To achieve this objective, the proposed study model was tested on a random sample...

Publication Type:Academic Journal

Source(s):Eurasian Journal of Business and Economics, Vol 12, Iss 23, Pp 63-78 (2019)

Abstract:The purpose of this study is to examine the relationship between perceptions held by accountants regarding the e-service quality dimensions of the e-government website in connection with their behavioral and praising intentions. Using the survey met...

Publication Type:Academic Journal

Source(s):Journal of Indonesian Economy and Business, Vol 34, Iss 2, Pp 169-186 (2019)

Abstract:Introduction: Generation Z (Gen Z) refers to the most application-friendly and website-savvy generation engaging with the Internet for most of its daily activities. The number of Gen Z members has been growing and is projected to become the largest mar...