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Advanced Search Results For "electronic services (e-services)"

1 - 10 of 1,852 results for
 "electronic services (e-services)"
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The Efficiency of e-Services in Mexico: a Multidimensional Perspective - Federal Driver's License Digitization Case Study.

Publication Type:Academic Journal

Source(s):Revista de Direito, Estado e Telecomunicações. May2022, Vol. 14 Issue 1, p1-19. 19p.

Abstract:[Purpose] The purpose of this study is to determine the benefits of e-services, both for a government agency and for citizens in terms of efficiency, derived from the digitalization of one of its processes. [Methodology/Approach/Design] A case study is...

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Everything is Going Electronic, so do Services and Service Quality: Bibliometric Analysis of E-Services and E-Service Quality.

Publication Type:Academic Journal

Source(s):International Journal of Interactive Mobile Technologies. 2021, Vol. 15 Issue 18, p148-167. 20p.

Abstract:Purpose: The purpose of the study was to explore the developments in 'e-services and e-service quality' from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer software was used ...

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Electronic Services Management in Local Governance -- Evidence from a Transitional Economy.

Publication Type:Academic Journal

Source(s):International Journal of Sustainable Development & Planning. Apr2022, Vol. 17 Issue 2, p615-621. 7p.

Abstract:The purpose of this study is to measure the impact of electronic services management on local government. Thus, it aims to provide empirical evidence on the factors that influence citizens' willingness to use e-services. This study analyses the role of...

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Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth.

Publication Type:Academic Journal

Source(s):Journal of Financial Services Marketing. Sep2022, Vol. 27 Issue 3, p232-249. 18p.

Abstract:The purpose of this article is twofold: (1) to investigate the emotions experienced by banking customers when using live chat services and their impact on positive word-of-mouth intentions; and, (2) to identify which dimensions of e-service quality (ac...

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Measuring the Mediating Roles of E-Trust and E-Satisfaction in the Relationship between E-Service Quality and E-Loyalty: A Structural Modeling Approach.

Publication Type:Academic Journal

Source(s):Mathematics (2227-7390). Jul2022, Vol. 10 Issue 13, p2328-N.PAG. 15p.

Abstract:Despite a plethora of research studies on service quality, in general, and electronic (e) service quality, in particular, studies often focus on either understating the dimensions of e-service quality or its direct relationship with other variables suc...

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The Effect of e-Service Quality Dimensions on Behavioral Intensions of Accountants: The moderating roles of Ease of use and Emotional benefits.

Publication Type:Academic Journal

Source(s):Journal of Accounting, Finance & Auditing Studies. 2022, Vol. 8 Issue 2, p124-148. 25p.

Abstract:Purpose: The purpose of this paper is to examine the relationships between two dimensions of electronic service quality influencing ease of use and emotional benefit in internet banking service quality, together with the subsequent effects on behaviora...

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The Effect of Social Media, Consumer Trust and E-Service Quality on Purchase Intention of Online Transportation Services.

Publication Type:Academic Journal

Source(s):Annals of the Romanian Society for Cell Biology. 2021, Vol. 25 Issue 4, p7686-7695. 10p. 1 Diagram, 6 Charts.

Abstract:This study aims to analyze the effect of consumer trust, electronic service quality and social media on purchase intentions of online transportation services. The method used in this research is quantitative methods, data collection methods by distribu...

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Customer readiness–customer participation link in e-services.

Publication Type:Academic Journal

Source(s):Service Industries Journal. Jun/Jul2022, Vol. 42 Issue 9/10, p738-769. 32p. 1 Diagram, 6 Charts.

Abstract:E-services such as online tourism, e-commerce, ride hailing, mobile banking, and payment are increasingly adopted in emerging markets. The paper, on the basis of service-dominant logic, aims to develop and validate an integrative theoretical model that...

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The effect of e-service quality on user satisfaction and loyalty in accessing e-government information.

Publication Type:Academic Journal

Source(s):International Journal of Data & Network Science; 2022, Vol. 6 Issue 3, p945-952, 8p

Abstract:Copyright of International Journal of Data & Network Science is the property of Growing Science and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, u...

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A Systematic Review of e-Service Learning in Higher Education.

Publication Type:Academic Journal

Source(s):International Journal of Interactive Mobile Technologies. 2020, Vol. 14 Issue 6, p4-14. 11p. 1 Diagram, 4 Charts.

Abstract:E-Service Learning is a service-learning course when the instruction and/or the service occurs online gains popularity among educators as we are transitioning to online learning platforms. The current study presents a systematic review of papers on the...

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