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Advanced Search Results For "service quality models"

1 - 10 of 9,843 results for
 "service quality models"
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E-Service Quality Assessment According to Hierarchical Service Quality Models

Publication Type: Academic Journal

Source(s): Management Systems in Production Engineering, Vol 30, Iss 4, Pp 311-318 (2022)

Authors:

Abstract: E-commerce is becoming more and more popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide its services via the Internet is suffering heavy losses. Online shopping is largely different from trad...

Throughput efficiency and service quality after process redesign at a cancer day care unit: Two sides of the coin?

Publication Type: Academic Journal

Source(s): European journal of cancer care [Eur J Cancer Care (Engl)] 2019 Jan; Vol. 28 (1), pp. e12918. Date of Electronic Publication: 2018 Oct 04.

Abstract: This study was designed to focus on the patient perspective in a reorganisation of care processes at a cancer day care unit (CDU). The effects of dose banding and of taking blood samples one day (or more) before the day care treatment (on Day -1) are i...

Perceived service quality's effect on patient satisfaction and behavioural compliance.

Publication Type: Academic Journal

Source(s): International journal of health care quality assurance [Int J Health Care Qual Assur] 2015; Vol. 28 (3), pp. 300-14.

Authors:

Abstract: Purpose: The purpose of this paper is to advance healthcare service quality research using hierarchical component models.Design/methodology/approach: This study used a quantitative approach with cross-sectional design as a survey method, combining clus...

The trust-commitment challenge in service quality-loyalty relationships.

Publication Type: Academic Journal

Source(s): International journal of health care quality assurance [Int J Health Care Qual Assur] 2015; Vol. 28 (3), pp. 253-66.

Authors:

Abstract: Purpose: The purpose of this paper is to develop and empirically test a model to examine service quality, satisfaction, trust and commitment as loyalty antecedents in a private healthcare service.Design/methodology/approach: The approach was tested usi...

Towards integrating quality in theoretical models of acceptance: An extended proposed model applied to e‐learning services.

Publication Type: Academic Journal

Source(s): British Journal of Educational Technology; Jan2022, Vol. 53 Issue 1, p8-22, 15p, 2 Diagrams, 4 Charts

Abstract: Copyright of British Journal of Educational Technology is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users m...

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Publication Type: Academic Journal

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Licensed Content

Publication Type: Academic Journal

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Licensed Content

Publication Type: Academic Journal

Abstract: EBSCO Essentials has limited access to licensed metadata, try accessing through your institution for more context.

Licensed Content

Publication Type: Academic Journal

Abstract: EBSCO Essentials has limited access to licensed metadata, try accessing through your institution for more context.

Licensed Content

Publication Type: Academic Journal

Abstract: EBSCO Essentials has limited access to licensed metadata, try accessing through your institution for more context.

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